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Patty Riskind

Author Bio

Patty is Head of Global Healthcare for Qualtrics. Patty brings 30+ years of tech, data, and analytics experience helping healthcare organizations improve their strategy, marketing, patient/physician experience, and quality efforts.

Articles attributed to Patty Riskind

How to connect the entire patient experience using EMR integrations

Continually design and improve the patient experience by hearing every voice along their journey with you. Understand their needs, pet peeves, and problems, while pinpointing opportunities to close ga...

By Patty Riskind

Why digital transformation for healthcare isn’t about technology

Digital transformation in healthcare is the integration of digital technology into all aspects of how a healthcare business interacts with patients, healthcare providers, and regulators. The results a...

By Patty Riskind

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson