Articles written by Patty Riskind
7 patient experience trends to watch in 2020
Patient Experience will once again be a priority in 2020. The scope of patient experience continues to broaden, and demand for better understanding patient needs and wants before, during, and after ca...
7 min read
Why digital transformation for healthcare isn’t about technology
Digital transformation is the integration of digital technology into all aspects of how a healthcare business interacts with patients, healthcare providers and regulators. The results are frequently r...
7 min read
How the City of Houston Health Department is using technology to speed essential contact tracing
In Texas, the state’s largest city is carefully getting back to business. And the responsibility f...
By Ben Rogers
Five XM practices for accelerating your digital transformation
As companies across industries face unique challenges from the pandemic, there’s a common theme in...
By Juliana Holterhaus
Fostering belonging through workforce diversity and inclusion
Is your company fully leaning into workplace diversity and inclusion? It not only creates a sense of...
By Amanda Wowk