Articles written by Patty Riskind
7 patient experience trends to watch in 2020
Patient Experience will once again be a priority in 2020. The scope of patient experience continues to broaden, and demand for better understanding patient needs and wants before, during, and after ca...
7 min read
Why digital transformation for healthcare isn’t about technology
Digital transformation is the integration of digital technology into all aspects of how a healthcare business interacts with patients, healthcare providers and regulators. The results are frequently r...
7 min read
The Experience Leaders making a difference during COVID-19
The COVID-19 crisis is unprecedented and the road map for the year ahead has been ripped up. What ma...
How your brand can build & keep trust amid COVID-19
The COVID-19 pandemic is creating a new reality for brands and everyone is feeling the impact. In...
How Ready Are We to Work from Home?
The COVID-19 pandemic is rapidly changing the way we work. The U.S. federal government first issued ...