XM Knowledge Base
Qualtrics
Author Bio
Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees.
With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage top talent, and bring the right products and services to market. Nearly 20,000 organizations around the world use Qualtrics’ advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle.
Articles attributed to Qualtrics
Digital customer care: the new normal in 2022
Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging despite huge shifts in the customer service industry. As we head int...
By Qualtrics
The key to customer experience success in financial services
Does your company want to become more customer-centric but not know where to start? When it comes to meeting customer expectations and excelling in a highly competitive environment, businesses need to...
By Qualtrics
The numbers behind four-day work weeks and paid mental health days
We’ve experienced a historic shift in the way people work. Physical and digital workplaces have become one, and many companies are throwing out the old playbook and testing new ideas to enhance empl...
By Qualtrics
How to increase job satisfaction
What is job satisfaction? The term job satisfaction, also known as employee satisfaction, is used in organizations to understand the state of an employee’s happiness or unhappiness in their job. ...
By Qualtrics
Introducing Discover — a powerful new set of products on the XM Platform
Today, we’re delighted to lift the lid on one of the most exciting updates to The Experience Management Platform™ in half a decade — a powerful new set of capabilities called Discover. Since ...
By Qualtrics
Feel the love: 7 things you can do for your people this Valentine's Day
Want to help your people feel appreciated? Focus on supporting employee wellness. Here’s how.... This Valentine's Day, help your employees feel appreciated by offering them the holistic support t...
By Qualtrics
What ‘flexibility’ means in the new world of work
Two years into the pandemic, employees are burnt out, and the majority (58%) say their job is the main source of their mental health challenges. The pandemic has brought increased flexibility to many ...
By Qualtrics
Winning with Marketplaces: Why Qualtrics’ Listing on the AWS Marketplace is Big News
Qualtrics is now listed on Amazon Web Services (AWS) Marketplace, demonstrating a continued commitment to help AWS customers access the best contact center and CX solutions. Posting on AWS Marketplace...
By Qualtrics
New research reveals top priorities for HR professionals in 2022
With the pandemic now coming into its third year, COVID-19 is still impacting the bottom line and companies are faced with different people challenges: reductions in force, hiring freezes and/or stagn...
By Qualtrics
7 can’t-miss social customer service stats for 2022
Now that the holidays are over and we’ve welcomed a new year, it’s time to crack on with work. To get you all set for the new year, we’ve gathered 7 social customer service statistics that will ...
By Qualtrics
9 things you need to know about the Gen Z consumer
Gen Z adults, ages 18 to 25, are an emerging consumer force, setting trends that influence the purchasing habits of older shoppers. These youngest of buyers don’t think the same way as their parents...
By Qualtrics
Top 3 unmissable customer experience books for 2022
Our 2022 Global Consumer Experience Trends report revealed that consumers are more disenfranchised with customer experience than ever - and without drastic action, they’re not going to stick around....
By Qualtrics
Top branding trends for 2022
2022’s branding trends will shape how your particular brand is perceived by the wider world. Nail your brand strategy with Qualtrics’ latest tips for branding in 2022. In 2022, brands are going...
By Qualtrics
Top industries for social customer service
Social media has made it easy for people to vent about bad service. Companies no longer control the terms of engagement with customers for customer service. It’s the customer who determines when and...
By Qualtrics
80% of customers said they have switched brands because of poor customer experience
New research from Qualtrics and ServiceNow revealed 80% of customers said they have switched brands because of poor customer experience, and 43% of respondents said they were at least somewhat likely ...
By Qualtrics
