Qualtrics
Author Bio
Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees.
With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage top talent, and bring the right products and services to market. Nearly 20,000 organizations around the world use Qualtrics’ advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle.
Articles attributed to Qualtrics
Here's why some workers don’t feel rejuvenated after taking vacation
Vacation time is an important way for employees to recharge their mental and emotional batteries before returning to work. But new Qualtrics research shows that nearly half (49%) of employed Americans...
By Qualtrics
Your guide to stress management at work
How can business leaders manage workplace stress? What better way to do this than by creating a work environment and company culture that avoids stress altogether? Here’s what you need to know. U...
By Qualtrics
Competitive benchmarking: Best practice guide
What is competitive benchmarking, and how can you use it to get ahead of your competition? Read on to learn how to create KPIs that effectively chart success and the best practices for developing a co...
By Qualtrics
11 ways to celebrate CX day
The CX community celebrates global CX Day is a day of recognition of businesses that put the customer first. CX professionals and enthusiasts all over the world are coming together to share thoughts...
By Qualtrics
3 steps to take on proactive outreach through social media
So, you say you’re already doing a great job using social media? Fantastic! Social channels are great for promoting your brand, building relationships, enhancing the customer experience, and even fo...
By Qualtrics
4 examples of negative tone of voice you should never use
A lot of businesses struggle with their tone of voice over social. It is hard to balance between following the common rules and staying creative at the same time. Your tone of voice represents the voi...
By Qualtrics
6 customer signals that every product manager should listen to
Too often, Product Managers develop products and hope they will resonate with customers. Here are six signals that you can find within your customer feedback that can help product teams develop the pr...
By Qualtrics
Top 3 Social Media Marketing Goals for Twitter
Twitter, the highly popular 140 characters microblogging platform, currently has over half a billion active users. Twitter’s CEO, Dick Costolo, has the ambitions to make the social network the “wo...
By Qualtrics
How to help employees feel safe and well at work
As many organizations start to reopen offices, employee safety and well-being are top priorities. And employees agree. Here’s how to help keep your people feeling safe, well and supported, wherever ...
By Qualtrics
Understanding what’s important to college students
Two years into the pandemic, many of today’s college students have never known a traditional on-campus experience but instead have spent countless hours attending virtual classes and socially-distan...
By Qualtrics
What are the top market research challenges in 2022?
We all know that conducting market research in today’s landscape is nothing short of challenging — from the need to deliver deeper and more meaningful insights faster to developing strategic, alwa...
By Qualtrics
Employees say work and family life have improved during the pandemic
Two years after COVID was declared a pandemic, nothing is quite the same. After all the ups and downs, U.S. employees say work and family are the areas of life that have changed the most for the bette...
By Qualtrics
Social analysis shows how initial hopefulness evaporated globally as the first week of Russia’s invasion of Ukraine unfolded
As the war in Ukraine unfolded last week, emotional reactions resounded around the world. But what did those reactions look like in aggregate, did they change as the crisis unfolded and what topics ge...
By Qualtrics
Gender equality in the workplace
When your business achieves equity in the workplace, all your employees - whatever their background - thrive on a level playing field. And when you promote equity you reap the proven benefits of a wor...
By Qualtrics
Digital customer care: the new normal in 2022
Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging despite huge shifts in the customer service industry. As we head int...
By Qualtrics