Vicky is the Director of CX Solution Strategy at Qualtrics. She’s spent her 20+ year career in the IT/Telecommunications industry. Vicky is a proven senior executive with strong leadership, strategic planning, and change delivery skills with a passion for customer experience. Her specialties include strategic planning, marketing and brand management, partner alliances management, customer experience strategy and delivery, NPS implementation, major sponsorship activation, and culture.
Articles written by Vicky Katsabaris
How Uber is building a new age of intelligent CX
As organizations continue to adapt to the changing world around us, every single business and government has a momentous opportunity to take the customer and employee experiences they deliver to an en...
Iconic brands finding their competitive advantage with XM
Over the last decade businesses and governments have introduced tools and initiatives that have established customer experience (CX) capabilities within their organization, such as voice of the custom...
5 ways to improve your business with XM in 2021
In our rapidly changing world, it’s critical businesses and governments have the ability to take action on what matters to their customers, employees, and the wider market with confidence and precis...
How Volkswagen Group Australia is taking action on what matters with Qualtrics Experience Management
The most important lesson every leader needs to take from 2020 is that if you’re not taking action you’re getting left behind. Across the globe we’ve seen businesses that moved to quickly opt...
Boost productivity with the new Google Workspace Integration
The Qualtrics and Google Workspace integration enable customers to automatically send calendar invit...
7 ways to support your people’s mental health
To celebrate World Mental Health Day on October 10, we've teamed up with Mind Share Partners and Ser...
4 steps to manage the new federal vaccination requirements
With the new executive order requiring businesses with more than 100 employees to ensure their worke...