Articles written by Vicky Katsabaris
5 ways to improve your business with XM in 2021
In our rapidly changing world, it’s critical businesses and governments have the ability to take action on what matters to their customers, employees, and the wider market with confidence and precis...
How Volkswagen Group Australia is taking action on what matters with Qualtrics Experience Management
The most important lesson every leader needs to take from 2020 is that if you’re not taking action you’re getting left behind. Across the globe we’ve seen businesses that moved to quickly opt...
How IT executives can shape the future of employee experience
IT has long been a key component of employee experience. Since the pandemic, it’s taken center sta...
By Catherine Thurtle
Brands, be brave! Netflix CMO shares how to connect with customers in uncertain times
In our latest WorkDifferent event, Bozoma Saint John, CMO at Netflix, talks about how ‘bravery’ ...
By Meena Toor
Podcast: Realizing customer research opportunities in the digital era
Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she wo...
By Clay Warren