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Walker

Author Bio

Walker is a full-service experience management (XM) services firm. We specialize in helping today’s companies build and maintain a competitive advantage by delivering exceptional experiences for customers and employees.

Walker is a member of the Qualtrics Partner Network. Together with Qualtrics we deliver industry-best tools and expert guidance to drive better, faster results. Walker and Qualtrics provide tailored solutions, fully guided journeys, actionable insights, and experience management strategies that generate tangible, measurable results. For more information, visit walkerinfo.com.

Articles attributed to Walker

Digital Interactions: Achieving the ideal human/digital balance for serving your customers

How individuals interact with your digital properties – your websites, mobile websites, mobile applications – is what we call digital experience. The most basic objective of any digital strateg...

By Walker

Personalization: designing and delivering a holistic experience, tailored for each customer

It’s been said that the best gifts are those made especially for you. This bit of wisdom is excellent advice for today’s leaders of experience management. Customers are tired of being treated as o...

By Walker

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson