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Yesenia Cancel

Author Bio

Yesenia is an Associate Consultant – Employee Experience for Qualtrics, supporting clients to develop customized, strategic employee listening programs designed to improve organizational outcomes. Yesenia has focused on survey design, analysis, and data storytelling throughout her career. Yesenia earned her MS in Industrial/Organizational Psychology from the University of Central Florida, and holds a B.S. in Psychology from Iowa State University.

Articles attributed to Yesenia Cancel

How to empower leaders to drive engagement

At the end of 2020, we asked 11,800 employees about their experiences at work in order to find out what matters most to them. We heard loud and clear: managers play a critical role in the employee exp...

By Yesenia Cancel

How to get started with the Return to Work Pulse

The importance of assessing employees' readiness to return to work COVID-19 has had a profound effect on every single human – whether they’ve caught the virus themselves, lost a loved one, lost t...

By Anne Raeven, Tara Belliard, Tika Wadhwa, Yesenia Cancel

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson