Customer Experience

2019’s top five customer experience conferences in Europe

CX really lends itself to great conferences - practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career.

Here’s our round-up of the 5 conferences in Europe we think every CX professional should be at:

1. X4 On Tour

Dates & locations:

  • London - April 17
  • Munich - May 15
  • Stockholm - May 28
  • Milan - June TBC
  • Madrid - June TBC
  • Amsterdam - June 4
  • Paris - June TBC

Cost: Free

Who should go: Everyone in the experience management industry, regardless of position or rank. If your focus is CX, you’re well served with lots of CX customer stories and masterclasses.

Description: For 2019, we’re taking the X4 show on tour. You’ll get speakers from some of the world’s biggest brands, a chance to network with other XM pioneers and join expert-led masterclasses to hone your skills. This year we’ll have masterclasses on journey mapping, behavioural economics and CX myths. Plus there’ll be a number of sessions run by CX legend Bruce Temkin.

Top speakers:

  • Bruce Temkin, Head of XM Institute // Qualtrics
  • Stan Sthanunathan, EVP Consumer Insights // Unilever
  • Felicity Holdgate, Global Director of Customer Experience // Allianz
  • James Scutt, Director of CX // Post Office

Reserve your place

2. CX Europe 2019

Date: November 14-15

Location: London

Cost: £1,425-£1,725

Who should go: Anyone interested in how innovation and technology can make things better for customers.

Description: The conference is focused on “disruptive innovation”, arguing that CX technology has plateaued and that there’s an opportunity to improve how we create and sustain great CX.

Top speakers:

The agenda hasn’t been announced yet, but event sponsors include IBM and Outsystems.

3. Gartner Customer Experience and Technologies Summit 2019

Date: May 22-23

Location: London

Cost: £2,200-£2,775

Who should go: Anyone in your company with an interest in CX - from CX teams and frontline staff, to the IT teams implementing tech solutions.

Description: This Gartner summit will help organizations at any level of CX maturity take their programs to the next level, all the while demonstrating ROI and business impact.

Top speakers:

  • Ed Thompson, VP Distinguished Analyst // Gartner
  • Olive Huang, Research VP // Gartner
  • Jim Davies, Research Director // Gartner

4. InnovationX

Date: March 7

Location: London

Cost: Free

Who should go: Anyone interested in how technology is transforming the worlds of market research, customer experience and HR.

Description: SAP’s InnovationX conference brings together all UKI industries, in order to share experiences, explore the latest trends and dig into industry-transforming innovations.

Top speakers:

  • Jens Amail, MD // SAP UKI
  • John Heald, Global Vice President, SAP Customer Experience, Service GTM // SAP UKI
  • James Sharpe, EMEA CX Lead // Deloitte Digital

5. 2019 CXPA European Insight Exchange

Dates: March 13-14

Location: Dublin

Cost: €495-€795

Who should go: CX practitioners looking for the latest best practices and techniques.

Description: This CXPA event is very much focused on the “how” - as a CX practitioner, you’ll leave with practical tips and techniques to take your program and career to the next level.

Top speakers:

  • Paul Barber, CEO // Brighton & Hove Albion Football Club
  • Dan Moross, Director of Customer Experience // MOO

Join other CX leaders at an X4 On Tour event

Register for X4 On Tour
Topics cx

Daniel Saunders

Daniel heads up content production in Europe. As part of his role, he gets the chance to work with some of our biggest customers in the region to showcase how they’re delivering breakthrough experiences to customers and employees.

Related Articles