2019’s top five customer experience conferences in Europe
CX really lends itself to great conferences - practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career.
Here’s our round-up of the 5 conferences in Europe we think every CX professional should be at:
Dates & locations:
- London - April 17
- Munich - May 15
- Stockholm - May 28
- Milan - June TBC
- Madrid - June TBC
- Amsterdam - June 4
- Paris - June TBC
Who should go: Everyone in the experience management industry, regardless of position or rank. If your focus is CX, you’re well served with lots of CX customer stories and masterclasses.
Description: For 2019, we’re taking the X4 show on tour. You’ll get speakers from some of the world’s biggest brands, a chance to network with other XM pioneers and join expert-led masterclasses to hone your skills. This year we’ll have masterclasses on journey mapping, behavioural economics and CX myths. Plus there’ll be a number of sessions run by CX legend Bruce Temkin.
- Bruce Temkin, Head of XM Institute // Qualtrics
- Stan Sthanunathan, EVP Consumer Insights // Unilever
- Felicity Holdgate, Global Director of Customer Experience // Allianz
- James Scutt, Director of CX // Post Office
Date: November 14-15
Who should go: Anyone interested in how innovation and technology can make things better for customers.
Description: The conference is focused on “disruptive innovation”, arguing that CX technology has plateaued and that there’s an opportunity to improve how we create and sustain great CX.
The agenda hasn’t been announced yet, but event sponsors include IBM and Outsystems.
Date: May 22-23
Who should go: Anyone in your company with an interest in CX - from CX teams and frontline staff, to the IT teams implementing tech solutions.
Description: This Gartner summit will help organizations at any level of CX maturity take their programs to the next level, all the while demonstrating ROI and business impact.
- Ed Thompson, VP Distinguished Analyst // Gartner
- Olive Huang, Research VP // Gartner
- Jim Davies, Research Director // Gartner
Date: March 7
Who should go: Anyone interested in how technology is transforming the worlds of market research, customer experience and HR.
Description: SAP’s InnovationX conference brings together all UKI industries, in order to share experiences, explore the latest trends and dig into industry-transforming innovations.
- Jens Amail, MD // SAP UKI
- John Heald, Global Vice President, SAP Customer Experience, Service GTM // SAP UKI
- James Sharpe, EMEA CX Lead // Deloitte Digital
Dates: March 13-14
Who should go: CX practitioners looking for the latest best practices and techniques.
Description: This CXPA event is very much focused on the “how” - as a CX practitioner, you’ll leave with practical tips and techniques to take your program and career to the next level.
- Paul Barber, CEO // Brighton & Hove Albion Football Club
- Dan Moross, Director of Customer Experience // MOO
Join other CX leaders at an X4 On Tour event
October 9, 2020
In conversation with Matt Dixon: Use unstructured data to give your CX program the edge it needs
September 17, 2020
Customer journeys are more complex than ever. Understanding them doesn’t have to be.
September 15, 2020