Examining Gender and Race Gaps Across Employee Experience and New Job Preferences
XM Institute recently published the Business Resilience Index (BRI), which tracks the human-side of businesses by examining how people feel about the U.S. companies they interact with, as prospects, c...
By Bruce Temkin, Cecelia Herbert
Belonging at work: The top driver of employee engagement
Workplace belonging has emerged as the top employee experience driver linked to engagement and well-being. Learn how this new driver should influence your 2023 HR priorities. We’ve all known what...
By Cecelia Herbert
Quiet quitting: the latest workplace trend to combat burnout
In 1853, Herman Melville — an American novelist best known for Moby-Dick (1851) — published a short story called Bartleby, the Scrivener: A Story of Wall Street (1853). The eponymous Bartleby i...
By Benjamin Granger
Qualtrics and SAP SuccessFactors Recruiting: Automating in-moment listening across the entire candidate journey
Candidate experience impacts the entire business, not just the recruiting team. Qualtrics research shows that companies with above-average experience management are 52% more likely to report above-ave...
By Qualtrics
Employee survey fatigue
Ever wonder if you’re sending too many employee surveys? Employee survey fatigue is a concern for many employers, but avoiding it is within your control. What is survey fatigue? Survey fatigue is ...
By Dr. Vanessa Kowollik, Lisa Le Derff
The inequity of well-being at work: how organizations can take action
Well-being in traditionally marginalized groups can look different due to their unique lived experiences. Organizations must work to measure and address well-being gaps in the same way they’d invest...
By Qualtrics
Six Analytical Pathways That Link Employee and Customer Experience
Most leaders intuitively understand what XM Institute has labeled the employee engagement virtuous cycle, which describes a strong link between customer experience (CX) and employee experience (EX). T...
By Bruce Temkin, Cecelia Herbert
Improving the Difficult Downsizing Experience
If the last couple of years has taught us anything, it is that we must become more comfortable managing and working through uncertainty. Earlier this year the XM Institute named 2022 as the Year of Ag...
By Cecelia Herbert, Greg Chase
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