Q. If a brand has multiple products, do they all need to be moved to XM at the same time?
A. Yes, a brand needs to have all products migrated at the same time. This means if a brand has 360 and Employee Engagement on the same brand, both will need to be moved to the XM platform at the same time.
Q. What do I need to do to get these updates in my Qualtrics account?
A. Contact your Qualtrics Client Success Manager to opt in. Opting in does not require any additional cost.
Q. Are these updates available for my Qualtrics Employee Engagement projects also?
A. These updates are also currently available for our entire EX platform.
Q. How can I obtain access to the Research Core mentioned above?
A. The features and functionality of Qualtrics’ Research Core product can now be accessed from your Qualtrics EX account provided that your Qualtrics license includes this access. To learn more, please reach out to your Qualtrics Client Success Manager or Account Executive.
Q. What should I do if I have additional questions after migrating?
A. We are confident that you and your team will quickly be able to take advantage of the new features listed here through our intuitive interface. If you have specific questions about functionality or features that are not addressed in this document, simply reach out to your Qualtrics Client Success Manager or our Support team.
Q. You mention it is currently only available by request. What is the timeline for everyone to have access?
A. We are targeting a full rollout of our 360 product by end of Q4 2017.
Q. My organization has several administrators. Can we migrate individually or must we all migrate together?
A. All administrators will migrate together.
Q. I have a project in flight. Are there any risks to migrating now?
A. This upgrade maintains all the functionality you are used to as well as introducing new features. There aren’t any risks to your existing projects and data. Should you find any problems in your workflows, you can migrate back to the legacy interface at any time.
Q. How long will the migration take?
A. Once you’ve requested the migration, you should see the new interface in your account within 2-3 business days.
Q. How will this migration impact the experience of people taking the survey or accessing reports?
A. The updates and additions included in this migration are primarily relevant to administrators. Your in-flight surveys and reports will not be changed.