A Career in Bettering Careers: Meet Tim, Senior EX Technology Consultant
Tim is a Senior Technology Consultant for the EX platform. As trusted advisors and advocates for their customers during implementation, Technology Consultants drive operational improvements and product enhancements, and set the tone for the future of the partnership. Did you know, there are over 100 Technology Consultants at Qualtrics, working across the XM platform.
One thing I enjoy is using technologies to make people’s jobs easier or better. Every day at Qualtrics, I get to help companies improve their employees’ experiences (make their job better) by leveraging the insights gained on the Qualtrics platform. I also like how my role can easily be explained to both technical and non-technical people, and they understand how my role helps others.
What does your day look like?
Each day for me is generally pretty similar in setup but dynamic in scope of work. I work with a lot of clients across the continental US, so I have client meetings in the morning followed by lunch. Each day we usually eat lunch as a team, whether Qualtrics caters or we decide to go out for lunch. In the afternoon, I am able to work on the action items I’ve received in my meetings that morning. All the tasks that I complete vary. I can be working on anything from making a change to the Qualtrics platform, to performing a deep data dive, to working with the engineering team to resolve an issue, to building dashboards and visuals to present to my clients’ stakeholders.
We understand you aren’t originally from Seattle. Will you tell us your story of moving here?
I’m from Dallas and moved to Seattle for this role. My wife and I knew we wanted to explore other areas of the US, and we were really intrigued by the Northwest. We were excited to learn more about Qualtrics and their co-headquarters in Seattle. Moving wasn’t as challenging as I could see it being if we had been living in a time without the internet. We moved out the week before Thanksgiving and told ourselves that we had one week to find an apartment. We spent the whole week of Thanksgiving apartment hunting. The apartment search turned out to not be too nerve-wracking because there are a lot of apartments and cool neighborhoods near the office. In fact, with so many options, the harder part is figuring out where you’d like to be, but you just need to understand what your priorities are. For me, I had three: great proximity to a grocery store, gym, and the office. We moved within walking distance of all.
What made you want to get into technology consulting?
I came from a consulting background at Capgemini, which is a larger consulting firm. There are 3 main reasons why I like Qualtrics’ technology consultant role:
1) I get close proximity to the product team and engineering team. At other companies, there is no insight to the product road map, special features, or any contacts within that company to help me resolve issues. At Qualtrics, the engineers and the product team are just 2 rows behind me. This makes me feel more comfortable when addressing bugs. It also gives the clients a better experience since they know that the information I’m giving them is the latest and greatest.
2) I don’t have to travel anymore.
3) I have great coworkers, but since I’m client-facing, I’m not constantly working with them. When I do need to work with other technology consultants at Qualtrics, it’s a little bit more fun since I’m not constantly interfacing with them. We don’t get that chance to annoy each other!
Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page. Looking to discover more reasons "Why Qualtrics"? You can find the whole series here.
|Tim is an alumnus of Texas Tech University and Texas Southern University. Before coming to Qualtrics, he worked at Shell Trading and Capgemini. Tim enjoys watching the NBA.|
July 2, 2020