Rockend + Qualtrics
“We’re making better decisions and optimizing our experiences.”
Serving over 5,500 customers in Australia and New Zealand, Rockend provides innovative, reliable, and easy-to-use property management, strata management, document management, and real estate trust accounting software.rockend.com.au
For 38 years Rockend has been the property software leader in Australia and New Zealand. In order to maintain their position in an increasingly crowded market, Rockend invested in Qualtrics Experience Management (XM)—the only platform that would allow them to continuously monitor and improve the customer, employee, product, and brand experience.
How do you do more with Experience data?
Using Qualtrics Experience Management (XM) Rockend centralized their experience (X-Data) from across the company.
Moving to a single experience management platform
Connecting customers, employees, product, and brand
The Bottom Line
Rockend is making all the right moves
Chief Customer Officer
Qualtrics allows us to gather and analyse experience data from all four core experiences on one platform. That enables us to connect more insights, make better decisions, and improve all stakeholder experiences.