Discover the tech behind resilient customer care teams

September 17, 2020 / 1:00 pm AEST / 11:00 am SGT

Customer service was ranked #1 factor that determines a client’s confidence in your organisation. So, it’s not surprising that 89% of clients have switched to another brand following a single customer service related ordeal. In today’s climate losing even a single customer can have a detrimental impact to your business.

In this short demo, you’ll learn how to increase customer retention, lower the cost to serve, and retain your top frontline talent with a CX solution specifically designed to address the unique needs of the Customer Care team.

What you will learn in this webinar:

  • Captures and automatically analyses all customer feedback across all digital or non-digital touchpoints
  • Surfaces key drivers of customer satisfaction, and quickly identifies at-risk customers so you can take steps to retain them
  • Proactively uncovers hotspots in the customer experience
  • Monitors agent engagement and uncover coaching opportunities to boost team effectiveness

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Picture of Katie Bell


Katie Bell

Product Manager, Qualtrics

I have been with Qualtrics for a little over a year, and love the fact that I get to strategise daily with clients on how organisations can take feedback from employees and customers, and turn it into action that improves experiences.

I am based out of Fort Worth, Texas, and I would say my current state of living is trying to constantly organise chaos! Having two little ones that are 3 and 18 months is rough, but I wouldn’t have it any other way. When I’m not working or chasing after the kids, you can find me doing a puzzle, playing the piano, or daydreaming about where I want to travel.

More than 11,000 brands and 99 of the top 100 business schools use Qualtrics