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Jay Choi

Author Bio

Jay Choi joined Qualtrics in January of 2016 and is currently the Executive Vice President of the Employee Experience business. At Qualtrics Jay has led several key initiatives including category creation, pricing / packaging, and GTM strategy. Today, Jay is specifically responsible for defining Qualtrics artificial intelligence and automation strategy. Prior to joining Qualtrics, he served 16 years in executive roles with Deloitte, 3M, and Danaher.

Jay earned his Bachelor’s degree in Computer Engineering from the University of Michigan and his Master of Business Administration in Marketing, Finance and International Business from the Kellogg School of Management at Northwestern University.

Articles attributed to Jay Choi

Introducing new DesignXM innovations to drive Experience Design across your organization

Launch breakthrough products and services leveraging the best-in-class market research platform — DesignXM. Find out more about the new tools and capabilities that we’ve added to help you create i...

By Jay Choi

2020 Changed the employee experience forever – These trends will matter in 2021

Originally published on Forbes.com With two weeks left in what has easily been the strangest and most unprecedented year in business history, everyone has been forced to adapt to a new way of doing...

By Jay Choi

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson