XM Knowledge Base
Best practices for B2B customer experience programs
Customer experience (CX), traditionally a focus for consumer-facing businesses, is now a key differentiator for B2B businesses too*. Build stronger relationships and get ahead of your competitors with...
By Craig James
Digital transformation: How can it help drive your automotive business?
When it comes to digital, what are the things that you could be doing now to make a real difference to your automotive business? We gathered together thought leaders from across automotive space and b...
By Catherine Thurtle
How Peloton pivoted the business in 36 hours
A story of reinvention in a crisis. Peloton had to react and adapt to preserve the member experience, the foundation on which their business was built. Brad Olson, Chief Membership Officer, Peloton, e...
By Harry Gough
How a Texas program for women and children reached clients and kept them coming back
All content and comments included in this piece were independently gathered by a Qualtrics representative based on a virtual session presented by the Texas WIC at the National WIC Association Annual C...
By Liesl Nielsen
How to improve your HCAHPS survey results
Go beyond measurement and get a system of action that will help boost your HCAHPS scores and improve your patients’ experiences. Learn More About XM Solutions for Healthcare We know that captu...
By Susan Haufe
How the City of Houston Health Department is using technology to speed essential contact tracing
In Texas, the state’s largest city is carefully getting back to business. And the responsibility for educating the public and helping slow the spread of the coronavirus falls to the Houston Health D...
By Ben Rogers
How to measure service quality
It’s imperative that you provide excellent service to your customers. With a wealth of competition, companies that don’t compete on customer experience will lose customers to those that are contin...
By Qualtrics
Is America ready to return to work and get back to business?
Most U.S. states are making plans to reopen as the country struggles to recover from the COVID-19 pandemic. But as governments and businesses move forward, the question remains: Are Americans ready? ...
By Liesl Nielsen
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