Who’s responsible: You or the machine? Everything you should consider about AI
From start-ups and large corporations to grocery stores, every single brand, business and outlet wants to get in on artificial intelligence. After all, those who fail to embrace it are destined to fal...
By Aaron Carpenter
Artificial Intelligence has already disrupted the contact center - it’s time to embrace it
Artificial intelligence is in its biggest technological advancement and contact centers are in a prime position to take advantage New technology has always come with its skeptics. After all, we’...
By Harry Gough
From the showroom to the home and beyond: How Freedom united its entire team to deliver better CX
Having data is one thing. Putting it in the hands of the team to take action is another. Here’s how Freedom - a major furniture and homewares retailer across Australia and New Zealand - galvanised i...
By Qualtrics
Creating value with CX is a team sport
Achieving effective-cross functional collaboration can be tricky, but it's much needed in order to create a CX program that delivers value to your customers and to the business Picture this: You ar...
By Abby Schlatter, Topher Mitchell
How Rivian is revolutionizing the EV purchasing experience
Rivian is completely revolutionizing the electric vehicle (EV) market, and in the process, they’re also innovating on the experience of purchasing a new vehicle. Find out why they’re a Breakthroug...
By Qualtrics
Meet XM/os2: Artificial Intelligence (AI) powered Experience Management
Today, we’re revealing one of the most exciting technology releases in our 20-year history — XM/os2. It brings together the power of Qualtrics AI and new generative AI capabilities with the world...
By Brad Anderson
How Xero inspired a CX transformation to win more hearts
In 2006, a New Zealand tech start-up disrupted the global accounting industry with its cloud-based accounting software solution. At the recent X4 on Tour Sydney event, Amanda Bourke (General Manager, ...
By Qualtrics
Qualtrics Announces General Availability of New Frontline Care Solutions
At this year’s Qualtrics X4 summit, we demonstrated to more than 10,000 attendees how Qualtrics technology is empowering organizations to create a new operating model for customer care. Change is co...
By Qualtrics
Subscribe to the Experience Matters blog
Stay up to date with the latest XM thought leadership, tips and news.