2023: Year in Review (From XM Institute Faculty)
Throughout the previous year, XM Institute faculty have had the opportunity to research and observe the trends, best practices, successes, and struggles of organizations around the world. Based on thi...
By Moira Dorsey
Introducing 2024, The Year of Trust
As we’ve done over the past decade, the XM Institute team is defining a focus for the upcoming year, and we’re labeling 2024, “The Year of Trust.” We invite you to join us as we explore the to...
By Bruce Temkin
Qualtrics named a Voice of the Customer (VoC) Leader in IDC MarketScape report
The IDC MarketScape noted, “Qualtrics has been an industry pioneer and an innovator in the structured customer listening market and has grown significantly to offer full services across the listen, ...
By Qualtrics
Qualtrics Customer Success Hub: Taking digital self-service to the next level
The digital era has revolutionized consumer and brand interaction, placing the spotlight on the customer's digital experience. Their journey with a brand online is no longer simply transactional - it'...
By Natalie Maxwell
UNLEASH World: Unveiling what's next in the world of HR
Get a quick summary of some of the main topics at UNLEASH World, the world’s most influential HR technology conference and exhibition, as well as key insights into what might come next. From indu...
By Aaron Carpenter
The State of CX in the Health Insurance Industry, 2023
To understand how the quality of customers’ experiences varies across industries, XM Institute conducts annual large-scale U.S. consumer studies. As part of these studies, we ask respondents to rate...
By Isabelle Zdatny, Noah Gilbertson, Talia Quaadgras
Payors' role in improving member experience is becoming more critical
This year, health plans received more than $12 billion in Medicare Advantage (MA) quality bonus payments. These ratings, far from being mere indicators, serve as a benchmark for the quality, trust, an...
By Farzad Aref, Noah Gilbertson
Psychological safety in the workplace
When employees feel safe to challenge the status quo, they bring new, innovative ideas to the table. But without psychological safety at work, your employees won’t speak up – and your organization...
By Qualtrics
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