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CUSTOMER EXPERIENCE

2022 consumer trends: Listen or lose out

We spoke to 23,000 people around the world to understand how satisfied they were with the companies they buy from. Their message was clear: they want and demand better experiences, or they’ll go elsewhere. In fact, bad experiences are costing businesses some $4.7 trillion in consumer spending every year globally, as consumers refuse to spend money with businesses that don’t meet their expectations.

2022

2022 consumer trends: Listen or lose out

We spoke to 23,000 people around the world to understand how satisfied they were with the companies they buy from. Their message was clear: they want and demand better experiences, or they’ll go elsewhere. In fact, bad experiences are costing businesses some $4.7 trillion in consumer spending every year globally, as consumers refuse to spend money with businesses that don’t meet their expectations.