James H. Killian
Dr. James Killian functions as a special leader at Qualtrics as an employee experience solution strategist. In his role he helps organizations intersect content, best practices, technology and consulting to produce superior employee experiences. Prior to joining Qualtrics, James led the global business for IBM Kenexa’s employee engagement survey offering. With 20 years of experience in human capital and HR technology space, he also held leadership roles at HR Chally as Chief Psychologist and VP of Consulting, and led the employee selection consulting division for Hogan Assessment Systems. He has also helped lead several startups to successful growth. James holds a Ph.D. & M.A. in Industrial/Organizational Psychology from the University of Tulsa and Bachelor of Science from Texas A&M University and is a member of the Society for Industrial & Organizational Psychology (SIOP). Killian has published over 25 journal articles and book chapters and is a frequent speaker at conferences around the globe. He resides in the San Francisco Bay Area.
Articles written by James H. Killian
Managing times of crisis using active and passive listening
As COVID-19 continues to unfold, employees are asking for a sense of connection and open communication on employment, structure, opportunity and change. Now more than ever it is critical to meaningful...
Qualtrics announces XM/OS, the operating system for experience management
A little over a year ago, businesses were faced with making tough decisions about how to keep their ...
By Brad Anderson
Qualtrics + ServiceNow: Delivering a new standard in customer service and experiences
Top business leaders understand the power of using experience data to activate better decisioning, m...
New research: A majority of employees support vaccine mandates for businesses and in the workplace
In early 2020, the pandemic upended life as we knew it. Many were left wondering what impact the sud...
By Liesl Nielsen