James H. Killian
Dr. James Killian functions as a special leader at Qualtrics as an employee experience solution strategist. In his role he helps organizations intersect content, best practices, technology and consulting to produce superior employee experiences. Prior to joining Qualtrics, James led the global business for IBM Kenexa’s employee engagement survey offering. With 20 years of experience in human capital and HR technology space, he also held leadership roles at HR Chally as Chief Psychologist and VP of Consulting, and led the employee selection consulting division for Hogan Assessment Systems. He has also helped lead several startups to successful growth. James holds a Ph.D. & M.A. in Industrial/Organizational Psychology from the University of Tulsa and Bachelor of Science from Texas A&M University and is a member of the Society for Industrial & Organizational Psychology (SIOP). Killian has published over 25 journal articles and book chapters and is a frequent speaker at conferences around the globe. He resides in the San Francisco Bay Area.
Articles attributed to James H. Killian
Rethinking the candidate experience
With ever-changing employment trends impacted by the pandemic, how can you ensure you are constantly improving your candidate experience? See how our new way of thinking about the candidate acquisitio...
By James H. Killian
Managing times of crisis using active and passive listening
As COVID-19 continues to unfold, employees are asking for a sense of connection and open communication on employment, structure, opportunity and change. Now more than ever it is critical to meaningful...
By James H. Killian, Manish Goel
To be a change maker in CX, focus on business outcomes
Customer experience is good for business. You believe that, and so does your leadership team. Unfortunately, many CX programs still have a difficult time getting headcount and resources. Leadership gi...
By Jim Tincher, Topher Mitchell
Consumer trends to watch out for in 2024
AI-powered transformation, economic uncertainty, changing consumer behavior - there's a lot to unpack as organizations plan for 2024. Our Global Consumer Trends Report sheds light on the top consumer ...
By Moira Dorsey
The 4 market research trends redefining insights in 2024
3,000+ researchers. 14 countries. And 4 key market research trends shaping the new year. Welcome to the 2024 research trends: The year AI-fueled innovation takes research to new heights. Market res...
By Ali Henriques