Why the Forrester CFM Wave Doesn’t Tell the Whole Story About CX Vendors
Today, Forrester published The Forrester Wave: Customer Feedback Management Platforms, Q1 2023. In that Wave, Forrester evaluated Qualtrics Foundational CX - just one of four modules in CustomerXM™ ...
By Brad Anderson
X4 2023: Bring your frontline to the forefront
X4 2023 saw more than 10,000 XM leaders come together to experience 3 days of inspirational keynotes, more than 125 breakout sessions from the world’s biggest brands, and 18 new innovations launched...
By Qualtrics
Announced at X4: Innovations transforming customer experience
Acquiring, engaging and supporting your customers is the name of the game - so we’re making that easier than ever with our latest innovations – all powered by the Qualtrics XM Platform. We can...
By Qualtrics
Four key ways ANZ is unlocking the value of experience management
In response to the shifting financial services landscape, over the last few years ANZ - one of Australia’s leading banking groups - has been on a transformation journey to build a new retail banking...
By Qualtrics
Must-read customer experience books for 2023
It’s that time again – we’ve published our 2023 reading round-up for CX professionals looking to update their knowledge and prime their thinking for the year ahead. This year it’s all about...
By Sarah Fisher
How three leading organisations are building better business through human-centric CX
Consumer behaviours and needs are once again changing as people adapt their spending habits in response to rising costs and shifting priorities. In fact, our own research shows that in Australia consu...
By Qualtrics
Customer expectations: 7 types all researchers should understand
All companies want to ‘exceed customer expectations’, but do you really know what that means? Learn the facts below. What are customer expectations? Generally, customer expectations are a set of...
By Dave Pabley
Human experience – what is it and why does it matter?
Authentic human connections are essential to life, and business is no exception. Here’s how to enhance, scale and optimize the human experience in your organization. What is human experience (HX)? ...
By Sarah Fisher
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