The Path to Building a Modern Digital CX Program
Digital CX is Integral to Business Success In today’s world, every single business is a “digital business.” In the wake of the pandemic, we’ve moved beyond the Digital Transformation Era and ...
By Bruce Temkin, Isabelle Zdatny, Juliana Holterhaus
Meet XM/os2: Artificial Intelligence (AI) powered Experience Management
Today, we’re revealing one of the most exciting technology releases in our 20-year history — XM/os2. It brings together the power of Qualtrics AI and new generative AI capabilities with the world...
By Brad Anderson
HR and people teams trends in 2023
We asked almost 1,000 HR leaders to share their insights, experiences, challenges and priorities for the year ahead. Here’s what they had to say — and what HR trends organizations should focus on....
By Qualtrics
Artificial Intelligence is already transforming Experience Management — here’s where it goes next
It seems you can’t go a day without seeing another headline (or maybe 5!) about how Artificial Intelligence (AI) will transform how we live, work, and interact with the companies around us. But what...
By Ellen Loeshelle, Nikhil Kamath
Four Principles for Action-Centric Dashboard Design
Great customer experience (CX) programs make and facilitate data-driven decisions throughout an organization. When done well, dashboards play an essential role in supporting these decisions, helping e...
By Qualtrics
18 innovations on the XM Platform launching at X4 2023
At X4 2023, we got the opportunity to connect with Experience Management leaders from around the world to listen, share ideas, and to co-create the future of XM. We also got the opportunity to lift...
By Qualtrics
Global Well-Being Declines from 2021
Last year, we shared our first-ever global Well-Being Index (WBi), an average of three measurements representing the percentage of adults (18 and older) who agree with these statements (see the method...
By Bruce Temkin, Talia Quaadgras
6 ways personalized customer engagement can build better relations
In this article, we'll be diving into the world of personalized customer engagement and how it can help your business thrive. We will explain how to tailor your communication and interactions to th...
By Erkki Muuga
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