My Qualtrics Experience – Hilary Collins – Customer Success
At Qualtrics we believe in experiences. We want to be sure we provide our employees the best employee experience possible. One way we do this is to offer to pay for an annual ‘Qualtrics Experience’. The employee can decide when/where/how to have this experience and then let us know what they learned. This story is part of a ‘Qualtrics Experience’ blog series showcasing our employees and their ultimate experience.
What did you choose as your Qualtrics Experience?
I am in graduate school right now (part-time) but I made a goal that each year of my program, I’d do something amazing during spring break. My cousin and his wife run their own businesses and decided to go live in Japan for a year just for fun. I decided that I wanted to go out there with my friend and visit them during spring break.
During this week, I used the experience money to pay for our beautiful Airbnb in Kyoto, have front row seats to a live Sumo wrestling match, get dressed up in authentic Kimonos, sleep in a private pod, go to an authentic bathhouse, and go to Disneyland in Tokyo. I used the experience money to pay for all 4 of us to have these phenomenal experiences. Also, it was cherry blossom season there so that made everything extra amazing.
Without the Qualtrics experience bonus, I would’ve gone and visited my cousin but limited our activities to stay within a travel budget. There is no way we would’ve all been able to see and do the amazing things that we did, making our experience in Japan all the more amazing.
One of our objectives at Qualtrics is to encourage employees to Learn, Lead, and Live. Please explain how your experience contributed to this objective.
Learn: Japan’s culture is unlike any other culture I’ve ever experienced. I learned about their culture of overall respect, which is why no one litters in the streets, talks on the trains, and delivers excellent customer service in all their stores. One of my favorite experiences of the trip was when I was in Disneyland and I complimented a worker’s Disney Costume by saying “Kawaii” to her, which means “cute”. She in returned smiled super big and in a high voice said “ArigatÅgozaimas!”, which means “Thank you so much!” and bowed to me. It absolutely made my entire day.
Lead: I do not know any Japanese, and neither did my friend who came with me. We had to take a lot of initiative navigating despite not being able to read a single character. There were times I had to lead us from one destination to another, which was intimidating but gave me an opportunity to exhibit confidence.
Live: Some people like to vacation by sitting by a beach and relaxing. While I respect that, my style is completely different. I like seeing as much as I can, being on my feet and seeing as many sights as possible. We walked on average 10 miles a day, and each day I’d start off with a 6-8 mile run exploring more parts of the city. I came back a little exhausted and extremely jet-lagged, but I do not feel like there was anything I left behind wishing I could’ve done in that week. That said, I definitely plan to go back to Japan and would recommend that everyone adds that to their list of places to visit.
Just one more example of why you might want to check out our open opportunities at Qualtrics and see if you are a fit!
|Hillary Collins is a Portfolio Success Manager for on the Customer Success Team in Qualtrics’ Provo, Utah office. She holds an Bachelor of Applied Science in Public Health: Epidemiology and a Minor in Statistics from Brigham Young University. She is currently pursuing a Masters of Business Administraton from Utah Valley University.|