6 customer signals that every product manager should listen to
Too often, Product Managers develop products and hope they will resonate with customers. Here are six signals that you can find within your customer feedback that can help product teams develop the pr...
By Qualtrics
Top 3 Social Media Marketing Goals for Twitter
Twitter, the highly popular 140 characters microblogging platform, currently has over half a billion active users. Twitter’s CEO, Dick Costolo, has the ambitions to make the social network the “wo...
By Qualtrics
DX Metrics: Drive business impact by humanizing the digital experience
As businesses look to differentiate themselves, the digital experience is a key battleground where loyalty is won and lost. So it’s natural that more and more businesses are investing in maximizing ...
By LiLi Wong
Digital customer care: the new normal in 2022
Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging despite huge shifts in the customer service industry. As we head int...
By Qualtrics
Five key insights for patient experience leaders in 2022
Reflections of a former Chief Experience Officer and forever Chief Empathy Enthusiast The pandemic has left a mark on everyone in many ways, not the least of which has been the extra pressure plac...
By Adrienne Boissy
Clarabridge Engage Now Supports Instagram DMs and Instagram Shops
Just over 10 years ago, an app was launched enabling you to take pictures, enhance them through predefined filters, and share with your friends. Who could predict that this app would soon gather over ...
By Dimitri Callens
Automation brings humanity back to digital customer experience
Legendary science fiction author Isaac Asimov devised three laws for robotics: A robot ought not to harm humans or cause harm to happen to humans through inaction. A robot should obey human co...
By Dimitri Callens
The key to customer experience success in financial services
Does your company want to become more customer-centric but not know where to start? When it comes to meeting customer expectations and excelling in a highly competitive environment, businesses need to...
By Qualtrics
Subscribe to the Experience Matters blog
Stay up to date with the latest XM thought leadership, tips and news.