XM Knowledge Base
Qualtrics
Author Bio
Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees.
With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage top talent, and bring the right products and services to market. Nearly 20,000 organizations around the world use Qualtrics’ advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle.
Articles attributed to Qualtrics
7 ways you can better support working parents in your organization
Help your organization’s working parents and caregivers find better work-life balance. Use these 7 tips to get started. Working parents face unique challenges in the workplace, often compromising...
By Qualtrics
Qualtrics Acquires SurveyVitals, a Trusted Healthcare Experience and Analytics Company
Today, we are excited to share that we have acquired SurveyVitals, a 20-year healthcare experience and analytics expert that is helping organizations deliver incredible patient experiences at scale. ...
By Qualtrics
Qualtrics named a Leader in Gartner’s Magic Quadrant for Voice of the Customer 2021
The results of Gartner’s 2021 search for the best Voice of the Customer (VoC) platforms is in — and for the second consecutive year CustomerXM has been named a ‘leader’ in this year’s report...
By Qualtrics
New Text iQ machine learning models deliver industry leading accuracy with sentiment analysis
What is sentiment analysis? Sentiment analysis is a powerful tool for monitoring and understanding contextual sentiment for any customer, employee, product, or brand experience. It uses natural langu...
By Qualtrics
2021 XMI Customer Ratings benchmarks now available
Close competitive gaps faster with our XMI Customer Ratings benchmarks. Here’s what to expect. With barriers to entry for businesses and customer switching costs at an all-time low, you need to b...
By Qualtrics
Research: Nearly 30% of unvaccinated workers would consider lying about their vaccination status
New research from Qualtrics revealed that nearly 30% of unvaccinated workers would consider misrepresenting their vaccination status or fabricating documents for a variety of reasons including keeping...
By Qualtrics
Why your leaders will leave in 2022 — and what you can do about it
A leadership exodus is coming. Learn why senior leaders – and female senior leaders, in particular – are leaving and what actions your organization can take now to retain your leadership talent. ...
By Qualtrics
The future of employee experience: 22 predictions for 2022
What lies ahead for employee experience (EX) in 2022? We asked our team of XM Scientists and employee experience experts to forecast the challenges and opportunities for the year ahead. Here are their...
By Qualtrics
How to retain top talent during the Great Resignation
The pandemic changed peoples’ lives, and their work needs to adapt to them, not the other way around. Learn from experts on how to retain top talent, make future-of-work decisions, address DEI gaps,...
By Qualtrics
Meet our 2021 XM Partner Award winners
Since its inception in March 2018, the Qualtrics Partner Network (QPN) has provided organizations with access to best-in-class experience management consulting, technology, and services. To recognize ...
By Qualtrics
Navigating PII, PHI, HIPAA and COVID Workforce Vaccination & Testing Requirements
With the new executive mandate enforcing COVID-19 workforce vaccination and testing requirements for many businesses across the US, how can you ensure compliance while also navigating PHI, PII, and HI...
By Qualtrics
Boost productivity with the new Google Workspace Integration
The Qualtrics and Google Workspace integration enable customers to automatically send calendar invites, import data and easily run the analysis with a seamless connection between Qualtrics and Google ...
By Qualtrics
7 ways to support your people’s mental health
To celebrate World Mental Health Day on October 10, we've teamed up with Mind Share Partners and ServiceNow to uncover the mental health challenges employees are facing and how to better help them... ...
By Qualtrics
A people-first approach to vaccine mandates: 4 lessons from Tulsa County
The Tulsa Health Department in Oklahoma has historically relied on phone calls and manual, paper-based processes to track and contain communicable diseases for its 650,000 county residents. But when C...
By Qualtrics
Top Executives Expect to Spend More to Meet Rising Customer and Employee Demands
In the midst of the pandemic and ongoing labor shortage, C-Suite executives say customers and employees will become more demanding in the coming months, and spending will increase around technology, h...
By Qualtrics
