Double Down on the Employee and Customer Experiences that Drive Real ROI

Qualtrics XM Institute Masterclass Amsterdam:

Discover how you prove ROI in this highly-interactive workshop from the Qualtrics XM Institute. You’ll leave with a clear strategy for calculating the value of what your business is doing in employee and customer experience, and make sure you’re investing in what creates the biggest positive impact.

In these budget-constrained times, it’s the organisations that know the value of their work that’ll thrive. But it can be hard to follow the impact of the changes you’re driving. With the latest research and methodologies, let the XM Institute show you how you measure impact, show value, and tell a compelling story to your board, c-suite or fellow leaders.

Led by Bruce Temkin of the Qualtrics XM Institute, this intimate, in-person masterclass will enable you to strengthen the business case for everything you do.

• Discover how to determine and demonstrate ROI


• See how experience affects customer loyalty and employee retention and engagement


• Explore the economic impact of good and bad experiences


• Gain advanced skills and competencies to succeed in CX and EX

Agenda:

9.00 – 10.00 // Arrival & Networking Breakfast

10.00 – 12.00 // XM Institute Masterclass

12.00 – 13.00 // Networking Lunch

13.00 – 15.00 // XM Institute Masterclass

15.00 – 15.30 // Networking Reception

Location:

Venue coming soon

Cost:

Free

Speaker:

Bruce Temkin

Head of the Qualtrics XM Institute

Bruce Temkin is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He leads the Qualtrics XM Institute, which provides thought leadership and training to help organizations around the world master XM and is also building a global community of XM professionals who are radically changing the human experience. Prior to Qualtrics, Bruce led Temkin Group, which provided research, advisory, and training that helped many of the world’s leading brands build customer loyalty by engaging the hearts and minds of their customers, employees, and partners.