With Qualtrics, our NPS® has risen every year and closing the loop is now seamless.
HOW SWISS RE CLOSED THE EXPERIENCE GAP
A SINGLE SOLUTION ACROSS 25 MARKETS
Swiss Re deployed Qualtrics across 25 markets and 11 languages as the single source of customer, employee and market insights.
STANDARDISED NPS TRACKING
All markets were able to effectively deploy a single NPS® tracker, providing a holistic view of the customer experience.
LINKED TO ROI
Swiss Re were able to combine experience data with the business’ operational data to demonstrate the impact of their customer experience initiatives.
Everyone in the organisation has access to real-time data, so they can act on insights quickly and close the loop with customers
FLEXIBLE, EASY-TO-USE PLATFORM
The simple drag-and-drop interface allows anyone to make changes and deploy surveys in minutes.
The value in having a web based, affordable, highly secure insight platform that gives us 24/7 access to data with an intuitive interface where literally anyone can become an expert user in minutes is such a tremendous value to our entire organisation.
increase in customer satisfaction
increase in NPS in the first 6 months
faster research speed
increase in stock price since 2013
HIGHLY SECURE PLATFORM
Data remains the IP of Swiss Re to use and refer to in perpetuity
FAST AND FLEXIBLE
Allows Swiss RE to gather insights quicker
Able to provide actionable insights quicker and to the right people
Translated into 11 languages
Having customer, employee and market insights in one platform allows Swiss Re to monitor all the core experiences of their business