The monster in the room: Digital experiences that eat expectations

[Keynote] Qualtrics

The ROI of making business more human

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 1: The ROI of making business more human The ability to truly understand what customers and employees want will be critical as we head into times of uncertainties. Learn the big trends heading our way and how making business more human can deliver greater growth. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-1/ Add to Calendar Watch Now

[Keynote] Qualtrics

Experience Management (XM) innovation solutions reveal

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 2: Experience Management (XM) innovation solutions reveal Learn about the latest innovation in Experience Management that could help businesses build deep, personal relationships, uncover unmet needs, and build the products, services, and experiences that people want. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-2/ Add to Calendar Watch Now

[Keynote] ANZ Bank

Under the hood of ANZ Bank's experience transformation

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 3: Under the hood of ANZ Bank's experience transformation Hear about ANZ’s transformation journey as it made majors shifts to overcome post-pandemic challenges. Hear how they are instigating change in the whole organisation, including in how it develops services, deliver mass personalisation, and restore employee engagement. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-3/ Add to Calendar Watch Now

[Keynote] Accenture

We all need to be in the business of experience

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 4: We all need to be in the business of experience The intersection of employee engagement and customer experience is central to an organisation’s success. So how can data, analytics, technology and an eye to the future help employers of today enable teams to do their job and feel confident for the future? \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-4/ Add to Calendar Watch Now

[Keynote] Service NSW

The ServiceNSW Story

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 5: The ServiceNSW Story Hear firsthand the story of ServiceNSW’s experience transformation, the burning platform for change, leadership principles to drive impact, and how it’s aiming to be the world’s most customer-centric government organisation. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-5/ Add to Calendar Watch Now

[Customer Experience] Flight Centre, Vector Limited & Western Sydney University

Differentiate and win through human-centric CX and lessons learnt

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 6: Differentiate and win through human-centric CX and lessons learnt Customer discernment and expectations rise exponentially during uncertain times. This interactive session explores how to embed human-centricity at scale in your CX program so you could truly differentiate in today’s saturated market.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-6/ Add to Calendar Watch Now

[Customer Experience] Endeavour Group, Qualtrics

The power of connecting CX with EX featuring Endeavour Group

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 7: The power of connecting CX with EX featuring Endeavour Group Research shows that when customer experience (CX) and employee experience (EX) are in sync, businesses see higher growth and success. Hear from Endeavour Group as they share their journey of connecting CX with EX, plus key lessons and insights that are shaping their future decisions. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-7/ Add to Calendar Watch Now

[Customer Experience] Accenture

The intersection of Data and Technology - improving customer interactions

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 8: The intersection of Data and Technology - improving customer interactions As buyer behaviours change, so do their expectations and buying channels. Now more than ever, businesses, and their employees are expected to know more about their customers buying patterns and preferences, and improve on their digital engagement. Learn how you can bring all of the Qualtrics XM products together to make every customer interaction one that matters.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-8/ Add to Calendar Watch Now

[Customer Experience] Contentsquare

The monster in the room: Digital experiences that eat expectations

November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM November 17, 2022 9:00 AM Australia/Sydney Qualtrics Master Session 9: The monster in the room: Digital experiences that eat expectations Forget the elephant in the room, let's talk about the monster in the room; digital experience. We know how essential it is to get right, and yet we aren't delivering on the promise. Why? Because it's hard. This session explores the challenges and offers you some quick wins to implement tomorrow to maximise conversions, revenue and deliver on the expectations of every user. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-9/ Add to Calendar Watch Now