How Mastercard is accelerating CX transformation

Tal Ben-Shahar

Radical Resilience: 5 leadership habits to bounce back stronger

June 18, 2020 | 6:00 AM AEDT
June 18, 2020 6:00 AM June 18, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 1: Radical Resilience: 5 leadership habits to bounce back stronger Radical Resilience enables people and organisations to emerge stronger after a crisis. Learn how to create the conditions for resilience and anti-fragility in your organisation. Hear how to introduce rituals and habits into your organisation so that these behaviours become second nature. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-1-tal-ben-shahar/ Add to Calendar Aired June 18, 2020
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Zillow / Zoom

Shaping the future of employee experience in real-time

June 18, 2020 | 6:00 AM AEDT
June 18, 2020 6:00 AM June 18, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 3: Shaping the future of employee experience in real-time The way companies think about the workplace has forever changed. Hear first-hand in a lively panel discussion with the Chief People Officers from Zoom and Zillow to learn how they are thinking about the future of the office and adapting their employee experience in real-time based on employee feedback. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-2-zillow-zoom/ Add to Calendar Aired June 18, 2020
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Qualtrics XM Institute

Charting your path back to business with Experience Management

June 18, 2020 | 6:00 AM AEDT
June 18, 2020 6:00 AM June 18, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 3: Charting your path back to business with Experience Management As organizations start to head back towards a new normal, XM will continue to play an important role in making sure that they anticipate and stay aligned with the evolving needs of their customers and employees. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-3-qualtrics-bruce-temkin/ Add to Calendar Aired June 18, 2020
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New Seth Godin

Marketing in a new world

June 18, 2020 | 6:00 AM AEDT
June 18, 2020 6:00 AM June 18, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 4: Marketing in a new world Learn the critical role brand, marketing, and customer experience leaders will play in helping their company through today’s challenging and uncertain markets. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-4-seth-godin/ Add to Calendar Aired June 18, 2020
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New Cleveland Clinic / NY Presbyterian

The future of human-centred care

June 18, 2020 | 6:00 AM AEDT
June 18, 2020 6:00 AM June 18, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 5: The future of human-centred care Healthcare organisations around the world are facing new challenges and opportunities during this pandemic, pushing them to reimagine the healthcare experience for patients, providers, and payers. After our healthcare heroes have a chance to pause and reflect, what comes next in human-centred care and how do we recover? \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-5-cleveland-clinic-ny-presbyterian/ Add to Calendar Aired June 18, 2020
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New SAP

How leaders can address inequity at work

June 24, 2020 | 6:00 AM AEDT
June 24, 2020 6:00 AM June 24, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 6: How leaders can address inequity at work Move from good intentions to meaningful action. SAP’s Judith Williams shares five specific ways to address inequity in your organisation.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-6-sap-judith-williams/ Add to Calendar Aired June 24, 2020
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New Ford Motor Company

Four questions every company should answer to bounce back stronger

June 24, 2020 | 6:00 AM AEDT
June 24, 2020 6:00 AM June 24, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 7: Four questions every company should answer to bounce back stronger Overwhelmed with where to focus attention on the path to a new normal? Aligning on the answer to these four questions will provide clarity of thinking and help your organisation accelerate out of this crisis. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-7-bounce-back-stronger/ Add to Calendar Aired June 24, 2020
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New Atlassian

How work can work better for everyone

June 24, 2020 | 6:00 AM AEDT
June 24, 2020 6:00 AM June 24, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 8: How work can work better for everyone Atlassian’s work futurist Dom Price shares how working as a team is changing forever and practical ways to make work more inclusive for all.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-8-atlassian-work-better-for-everyone/ Add to Calendar Aired June 24, 2020
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New Expert Panel

How to lead remote teams

June 24, 2020 | 6:00 AM AEDT
June 24, 2020 6:00 AM June 24, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 9: How to lead remote teams Hear practical guidance from the world’s leading all-remote companies on how to effectively set up employees for success while working from home, re-think collaboration, and address issues of isolation.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-9-panel-lead-remote-teams/ Add to Calendar Aired June 24, 2020
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New Russell Reynolds Associates

Impacting D&I with grassroots ideas and board room actions

July 2, 2020 | 6:00 AM AEDT
July 2, 2020 6:00 AM July 2, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 10: Impacting D&I with grassroots ideas and board room actions Guidance on steps business leaders can take to build more fairness into hiring practices, diversity into talent pipelines, inclusion into management teams and equity into policies to build stronger organisations.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-10-di-ideas-actions/ Add to Calendar Aired July 2, 2020
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New PELOTON

Evolving customer experiences through dramatic change

July 2, 2020 | 6:00 AM AEDT
July 2, 2020 6:00 AM July 2, 2020 7:00 AM Australia/Sydney Qualtrics Master Session 11: Evolving customer experiences through dramatic change During times of uncertainty, it is critical to make clear decisions to keep people safe and keep the business running. Join us to learn how Peloton continuously learns from their members, propagates insights, and rapidly puts ideas into action.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-talks-season-1/session-11-evolving-cx-dramatic-change/ Add to Calendar Aired July 2, 2020
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