Session airs August 22, 2019 | 11:00 AM AEST

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SESSION 5 | Qualtrics XM Institute

Building and Sustaining a Customer-Centric Culture

Aimee Lucas Senior Principal Analyst

A customer-centric culture is a vital ingredient in any successful CX program. Discover the 5 keys to getting your whole organisation rowing in the same direction, and learn how each key can impact your program’s success — along with techniques to help you start your transformation immediately.

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