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Customer Experience:
From Theory to Practice

Session airs September 19, 2019 | 11:00 AM AEDT

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New SESSION 9 | Deloitte

Trust - Measurement Toward Transformation

Kirsty Hosea Partner, Consulting, Jeremy Pitchford Partner, Consulting

We are firmly in the experience era, and trust is the new currency. Trust is one of the most powerful transformers of all time, it breeds loyalty, collaboration, action, efficiencies, and profit. More than pure sentiment, it can be measured and influenced through a customised, yet repeatable approach that can transform your organisation, ensuring relevance, adaptability and viability in the future. The measurement rules are changing, technology and human preference is dictating a new way of thinking that empowers employees and their customers to solve problems, co-create, and influence future business transformations.

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