Explore the trends shaping
consumer experience in 2021

Experience Design
Experience Improvement

Learn More

Order 9751-HU-23 arrived
with broken items.
Reship broken items ASAP.

Shipping is a negative topic.
Multiple customers mentioned broken items.
Adjust packing process.

Majority of FlyLight product
tester feedback on shoe transition
is negative

Increase frequency of company
communication on COVID-19

30% of managers are not using
the Communication action plan

Share

Action Needed

Service is a driver of brand consideration
but is a negative experience for millennials


RachaelB

CSR Team

Send

Uncover the products, services,
and experiences that customers
and employees want next.

LEARN MORE CORE XM RESEARCH & INSIGHTS CONJOINT ANALYSIS

Decrease churn.
Increase customer lifetime value.
Reduce cost to serve.

Watch On Demand Demo LEARN MORE Digital CX Closed loop follow-up Customer Retention

Attract and retain talent.
Increase engagement.
Improve productivity.

Watch On Demand Demo LEARN MORE Employee engagement EmployeeXM for IT Employee Pulse

Improve product market fit.
Increase share of wallet.
Decrease time to market.

LEARN MORE Pricing Optimization Concept Testing Market Segmentation

Acquire new customers.
Increase market share.
Improve awareness and perception.

LEARN MORE Advertising optimization Brand Tracking

Expert designed programs.
White-glove implementation
and management.

LEARN MORE XM Program Design & XM Institute Qualtrics Partner Network Consulting Services

The business operating system for XM

1

Listen + Remember

Capture and store all your experience data from customers and employees in a single system of record for every interaction across the organization.

2

Process + Understand

Powerful, predictive analytics make sense of your entire dataset, and proactively recommend the actions to take next.

3

Build a culture of action

Intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization.

Great experiences start
with great research


Get started with the world’s most trusted research software. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple.

Why Qualtrics?


+

85%+

of the Fortune 100
use Qualtrics

+

100M+ ACTIONS

automatically
triggered for
companies

+

633%
ROI

on our
CustomerXM
product (TEI Report)

+

VOTED
LEADER

in Enterprise Feedback
Management Experience by G2 in Spring 2020

+

2M
USERS

in 100+ countries

+

2020
LEADER

in Employee Experience
Management by
Forrester

Get started with your
personalized demo

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