Creating Emotional Connections One Experience at a Time
Delta Air Lines CEO explains why he doesn't think of them as a travel company, but an experience company, and how focusing on the moments that matter has helped America's biggest airline create powerful emotional connections with millions of travelers.
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This session was shared live at X4 Summit 2023 in Salt Lake City on Mar 7-9 2023, when leaders from the world’s most iconic brands shared the experiences delivering breakthrough business results. Learn more about the event and stay up to date on 2024 information here.
CEO // Delta Airlines