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3 keys to transforming
your digital experience

December 8 / 3:00 pm PT / 5:00 pm CT

We are experiencing a leap in digitization. To engage with customers, the average company has accelerated adoption of digital channels by a whopping 3 to 4 years. With the influx of touchpoints across the omni-channel customer journey, it can be tricky to deliver experiences that keep customers engaged and coming back.

Join us for an exclusive wine tasting event and discussion on creating a digital-first customer experience. Hosted by Juliana Smith Holterhaus PhD, Sr. Digital Product XM Scientist, and LiLi Wong, Digital Product Marketer, we’ll explore 3 keys to transforming your digital experience and delivering delightful experiences across the customer journey.

Bring your questions to this roundtable for a conversation on improving and designing new digital experiences that continually impress customers.


3:00 PM PT – Welcome remarks and wine tasting experience
We will kick off with a virtual guided tasting of our selected red and white wines.

3:20 PM PT – 3 keys to transforming your digital experience and Q&A
We will dive into how 3 key digital experience considerations can help you optimize the digital customer journey across multiple channels.

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Picture of Dr. Juliana Holterhaus

Dr. Juliana Holterhaus

Senior Digital Product XM Scientist at Qualtrics

Juliana joined the XM Scientist Team at Qualtrics in January 2016. She has extensive experience in digital strategy and digital experience research, and has also worked across solutions such as voice of the customer (VoC), brand health and communications (online reputation management), product and service innovation, healthcare, and retail strategy. Juliana received her Masters and PhD in Psychology and Decision Sciences at Columbia.

Picture of Lili Wong

Lili Wong

Digital Product Marketing Manager at Qualtrics

LiLi is the Global Product Marketing Lead for Digital CX. Her background includes extensive experience in the B2B SaaS space, collaborating at the intersection of product, marketing and sales. LiLi loves bringing products to life that solve for customer pain points, enabling a digital-first experience management strategy.

More than 16,000 brands and 99 of the top 100 business schools use Qualtrics