Overcoming Coaching Challenges in the Contact Center
January 17, 2019 / 10:00 am PT / 11:00 am MT
How satisfied are your customers with the service they receive from your contact centers? Making customer centricity part of your team’s DNA can help drive customer loyalty and reduce your cost to serve.
Join us as Leonie Brown, XM Scientist, shares how to build, grow, and scale an experience management (XM) program in your contact center. Enable staff to gather and act on valuable insights, deliver data-led coaching, and learn what it takes to create a customer-centric culture shift across your contact centers.
What you'll learn from this webinar
- Strategies for fostering deeper engagement in your call center employees
- How to improve the overall customer experience through experience data
- How to develop a customer-centric cultural by placing customer experience as a core metric of success
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Senior XM Scientist