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Improving the human
IT experience

March 29 / 1 PM ET

Technology has long been a central part of the employee experience. Qualtrics research shows that when employees are satisfied with their IT services and technology experience they are 230% more engaged at work, have 85% higher intent to stay, and are 13 times more likely to say that their overall employee experience at the company exceeds their expectations.

However, the disruption we have all experienced over the past 20 months has hastened the digitization of the workplace, putting new emphasis on employees’ technology needs and preferences. And in many cases, these needs aren’t being met.

To overcome these challenges - a modern approach to employee
technology experience management is needed.

  • Expand from an operational focus to having an employee focus
  • Move to Unified, Always on Listening
  • Save time effort by leveraging automation of advanced analytics on your experience data to derive actionable insights
  • Enhance your speed to action on feedback and insight with automation and integration
  • Help IT become a crucial partner with HR for employee experience

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Picture of Matthew Burgon

Matthew Burgon

Global Solution Strategy - Employee Experience

Matthew Burgon is the Global Solution Strategy Consultant for Qualtrics Employee Experience for IT. Matthew brings 15 years experience in Human Resources Technology and Consulting. With a deeply held belief that employees are what the most important asset that companies have access to, Matt loves help customers gain better insights into and direction for this critical resource.

Picture of Paul Webb

Paul Webb

Global EY – ServiceNow Alliance Leader

As the Global EY - ServiceNow Alliance Leader, Paul Webb constantly inspires the Alliance to reimagine what business can be and what people can do. With a 30-year track record in driving technology evolution and IT innovation, Paul helps global clients unlock value through workflow automation so business works smoother, employees work smarter and customers don’t have to work at all.

Picture of Bill Hansey

Bill Hansey

Product Marketing Director - ITSM

With 20+ years of product marketing experience in IT software, hardware, and SaaS solutions, Bill started his journey at ServiceNow nearly 6 years ago. Over those 6 years he has supported the IT Workflows solutions and IT Service Management (ITSM) products focusing on customer messaging, sales enablement, and driving ITSM-related content for our annual Knowledge conferences. Before joining ServiceNow, Bill worked with Symantec, Trend Micro, and other IT security companies.

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