Session airs July 17, 2019 | 10:00 AM PDT

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SESSION 4 | Qualtrics XM Institute

Evolving Your CX Program through the Maturity Model

Isabelle Zdatny XM Catalyst

The world’s CX leaders all have one thing in common: they’ve mastered 6 Experience Management (XM) competencies. Discover the XM Institute’s CX Maturity Model and learn how to identify your CX program’s place in it, and what you’ll need to master in order to take your program to the next level.

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