SESSION 4 | Qualtrics XM Institute
Evolving Your CX Program through the Maturity Model
Isabelle Zdatny XM Catalyst
The world’s CX leaders all have one thing in common: they’ve mastered 6 Experience Management (XM) competencies. Discover the XM Institute’s CX Maturity Model and learn how to identify your CX program’s place in it, and what you’ll need to master in order to take your program to the next level.
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