DESIGN + IMPROVE
Breakthrough customer experiences with XM
BUSINESS VALUE REALIZATION_
that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organization.
Meet your customers where they are and capture real-time feedback in the moments that matter. With 27 channels and 128 data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling.
Know exactly how
to retain customers
Uncover trends, patterns and key drivers of customer loyalty with iQ, our predictive intelligence engine. Access prescriptive insights, instantly - so you can focus on the areas that will maximize impact.
actions to the people
in the best
CustomerXM automatically sends recommended actions to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty.
Drag-and-drop integrations automatically trigger actions in your CRM, ticketing systems, messaging apps and more, to create a single System of Action that puts the customer at the heart of the organization.
One platform -
safe, secure, and trusted
Have complete peace of mind with an enterprise-grade platform that offers best-in-class security, compliance and manageability.
With robust management tools, you can control team and department access too, ensuring the right data flows to the right people.
A trusted partner on your CX journey
Build a world-class program with our services, train your teams on the skills they’ll need to drive
forward, and check in regularly to optimize your program once it’s live.
- XM Scientists
- Customer Success
- Tech Consultants
- Tech Consultants
- Solution architects
- Program Architects
- Training & Certification
- Community Support
- Customer Success
- Tech Acct Mgr
- Engineering Services
Expert guidance from the fastest-growing XM ecosystem
Whether it’s one of our 120+ partners, the XM Institute or our team of industry-expert XM Scientists, our team is your team and we’re here to help you succeed. From focused help to managing your program end-to-end, we’ll tailor services to your unique needs.
Deliver breakthrough CX
across any use case
Straight out of the box.
Get your CX program up and running faster with XM Solutions—expert-designed solutions featuring proven methodology, guided workflows and time-saving automation.
- Includes all your feedback collection, dashboards and program roadmaps
- Tested in some of the world’s most successful organizations and customized for your industry
- Easy-to-launch relational, transactional and full-journey customer experience programs
Guided programs turbocharge customer experience programs with
pre-configured surveys, expert-validated methods,
and dashboards tailored to your industry or use case.
has a 633% ROI
Qualtrics commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying its customer experience (CX) platform.
Ready to take your customer experience to the next level?
What is Customer Experience Management?
Customer experience (CX) is the total perception someone has of your organization. It’s the cumulation of all the various experiences customers have with your company, and can help:
- Improve customer retention and loyalty
- Increase customer share of wallet
- Optimize customer acquisition
- Reduce cost to serve
- Increase brand awareness and equity
The best customer experience management software programs track every
interaction and analyze the data to close the gap between what customers expect and what
the experience currently being delivered.
A recent study showed that “Customer Experience Leaders” grow 2x faster and maintain operations that are 15% leaner than the average company.
- Digital Customer Experience
- Location Based CX
- Account Management
- Contact Center
- Foundational CX
- Customer Analytics
- Customer Survey Software
- Digital Customer Service
- NPS Software
- Customer Experience Management (CXM)
- Frontline Feedback from Employees
- Voice of Customer Software
- Closed Loop Customer Follow Up
- Customer Retention Software
- Online Reputation Management
- Social Listening
- Customer Feedback
- Contact Center Quality Management