Turning dead ends into better connections with customers

Jason Bradshaw

Dealerships and customers were at a standstill in Australia due to lockdowns. In 14 days, Volkswagen went from having no online sales capability to a full-service online buying experience. You can build, buy, trade-in, and have a car serviced without leaving home. Hear how they continuously evolve their business model to be resilient and future-minded.

• tech
• customer experience