VIRTUAL EVENT & CX ROUNDTABLE
Building your CX program
for the future
February 2nd / 4 pm PT / 6 pm CT
Are you thinking outside-in, or inside-out? When was the last time you aligned your business plans to your customer journeys? Over the last two years, customers have adopted new buying habits, new channels, and new preferences - they’re not looking back and neither should you.
Join us for an exclusive champagne and cheese tasting experience to get you excited about the new year, followed by a virtual discussion of must-have CX strategies to ensure your 2022 customer experience delivers a competitive advantage that delights customers and inspires employees.
Bring your experiences, questions and best practices to this virtual roundtable. You’ll be joined by other CX leaders and professionals in your region for a casual conversation about what customers are demanding in exchange for their loyalty and share of wallet. Enjoy some champagne and cheese on us, while we all share ideas, strategies and “new normal” stories.
AGENDA
4:00 PM PT – Welcome remarks and champagne and cheese tasting experienceWe will kick off with a virtual guided tasting of our selected champagne and cheese
4:30 PM PT – Insights from the Qualtrics XM Institute’s 2022 Global Consumer Trends report
We will dive into customer changes over the past year and discuss how to use your customer experience to create a program that works for the future
Featuring
Menon Billingsley
Customer Experience Solution Strategist at Qualtrics
Menon Billingsley, MS in Economics, serves as a Customer Experience (CX) Solution Strategist at Qualtrics. Menon is a trusted advisor to Fortune 500 companies on experience management strategies, change management, CX governance, and best practices. Prior to joining Qualtrics she was a CX practitioner at Western Union and Time Warner Telecom (now Lumen) with experience re-envisioning a mature global voice of customer program, as well as creating and building a new program from the ground up.
Yuma Kennedy
Customer Experience Solution Strategist at Qualtrics
Yuma Kennedy serves as a Customer Experience (CX) Solution Strategist at Qualtrics. Yuma works with strategic customers at Qualtrics on defining CX vision, building a scalable practice, and embedding a culture of customer-centricity. Yuma has spent time in leadership roles across the SaaS space by engaging with Fortune 100 companies with a focus on predictive analytics, healthcare, government, contact center, and financial services.