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Qualtrics Event

Medtronic Experience Management Series: Customer Experience

WEDNESDAY, October 14, 2020 // 8:00 AM CT

Join us for a 2-hour session of specially curated content and collaboration for Medtronic CX program managers. We'll discuss emerging CX trends from other industries and leveraging analytics deriving insights from your customer and user data. Details and agenda provided below.

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You’re Invited

This Fall, Qualtrics is hosting an Experience Management event series for Medtronic. The first session of this series will be dedicated to customer experience. Led by CX expert, Elizabeth ErkenBrack, you’ll learn about the next evolution of Customer Experience and how Medtronic can continue to innovate in this space. This event is a unique opportunity to draw from Qualtrics’ perspective on emerging CX trends outside of Medtronic, as well as participate in a Q&A with an expert in CX.

Speaker: Elizabeth ErkenBrack PhD, Head of Customer Experience Solution Strategy, Midwest

Elizabeth is an exceptional CX strategic leader and Linguistic & Media Anthropology PhD. She brings a unique combination of executive-level business insight strategy and delivery, an elite research education, and unparalleled interpersonal skills. Over 2,300 organizations across the globe use Qualtrics CustomerXM solutions to power systems of action that improve customer experience and business performance.


Wednesday, October 14, 2020

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8:00 am CT


Virtual event hosted on Zoom


8:00 AM CT
Customer Experience Trends Across Industries

8:30 AM CT
Journey Maps and Survey Fatigue: Proactive and Productive Customer Feedback

9:00 AM CT
Analytics: Transformation From Data to Insight and From Insights to Action

9:30 AM CT

10:00 AM CT
Event Conclusion