Building best in class
CX programs with
Delta Air Lines and
Virgin Voyages

You’re Invited

Join Qualtrics, Delta Air Lines, Virgin Voyages, and 20 of your peers for an exclusive dinner and networking event at Amara at Paraiso, a quintessential Miami waterfront restaurant from James Beard Award-winning Chef and restaurateur, Michael Schwartz.

Greg Chase, XM Catalyst at the Qualtrics XM Institute, will lead a thought leadership session with Tim Kraft, Managing Director of Customer Experience Design at Delta Air Lines and Tamara Pluviose, Director of Digital Strategy & Optimization at Virgin Voyages. They will discuss best practices on actioning experience data, the future of customer experience (CX) and customer expectation, and building robust CX programs. 

Register soon for what will be an insightful and educational event! We hope to see you there.

Agenda

6:30 PM ET
Doors open, drinks, and networking

7:00 PM ET
Welcome remarks from Greg Chase and dinner is served

7:20 PM ET
Thought leadership session with Tim Kraft and Tamara Pluviose

8:00 PM ET until close
Q&A and networking

Speakers

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Tim Kraft
Managing Director, Customer Experience Design, Delta Air Lines

Tim has over twenty years experience leading strategic business analysis related to pricing, revenue management, sales and distribution in airline and hospitality. After receiving his MBA from SMU in Dallas, Texas, Tim started his airline career at Southwest Airlines and Northwest Airlines, leading their Sales Planning and Analysis division. He then spent four years gaining hospitality experience at Carlson Rezidor Hotel Group. Tim is currently working at Delta Air Lines leading their Customer Experience Design group.

Tamara Pluviose
Director of Digital Strategy & Optimization, Virgin Voyages

Tamara is a Director of Digital Strategy & Optimization at Virgin Voyages – part of the Virgin Group’s family of brands – and is focused on redefining what consumers should expect from cruising and creating an “Epic Sea Change for All.” Prior to Virgin, she worked at PwC where she developed and led the group’s measurement practice, focused on data-driven approaches to digital marketing – successfully engaging and converting audiences for its Fortune 500 clients.

Greg Chase
XM Catalyst, Qualtrics XM Institute

Recently named one of Loyalty 360’s Top 10 Most Influential Individuals in Customer Experience & Customer Loyalty, Greg is an expert when it comes to customer, employee and brand strategy. Prior to joining the Qualtrics team, Greg owned his own consulting firm, Experience Strategy Associates and previously served as Corporate Vice President of Guest Strategy & Insights for MGM Resorts International.

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement.

This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process.

This invitation is non-transferrable. Please email Delisa Reavis with any questions – delisar@qualtrics.com