Live Qualtrics Event

Power up your CX Programs

Wednesday, February 24, 2021 // 12:00 PM ET


Join us for a live 90-minute workshop led by Luke Williams of the Qualtrics XM Institute, featuring a panel discussion with leaders from Enbridge, Hydro One, and BC Hydro. This event will provide tangible actions you can take to build a centre of excellence and drive a customer-centric culture within your organization. Come and network with your industry peers and build a community of CX professionals in Canada.

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You’re Invited

In this workshop, come prepared to discuss these questions :

  • What tactics and strategies are you using to gain interest and participation in CX from others in the organization?

  • What have been some of the barriers to adoption of the principles of CX?

  • Have you discussed the concept of an experience management center of excellence in the organization?

 

date

Wednesday, February 24, 2021

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time

12:00 pm ET

location

Virtual event hosted on Zoom

Agenda

12:00 pm // Welcome + Introductions

12:05 pm // Maturity, Culture, Centre of Excellence with Luke Williams

12:30 pm // Panel Discussion featuring representatives from Enbridge, Hydro One, and BC Hydro

1:20 pm // Final Thoughts

Speakers


Luke Williams

Luke Williams is an award-winning CX practitioner, researcher, speaker, and thought leader at Qualtrics. Prior to Qualtrics, Luke was Vice President and global leader of AECOM’s Client Care Program, managing their global client feedback and analytics function. Luke is author of a New York Times and USA Today Bestseller (The Wallet Allocation Rule), a Bookscan Bestseller (Why Loyalty Matters) and a Harvard Business School case study.

Featured Panelists:


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