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How modern patient experience drives
patient trust

September 29, 2021 / 5:30 pm ET

We heard from consumers across 18 countries that trust was the leading driver of patient satisfaction and advocacy. But how can you act on this important finding?

Join us virtually for an exclusive wine tasting event and discussion on how patient experience drives trust and advocacy. Susan Haufe, Chief Healthcare Advisor at Qualtrics, will lead an interactive discussion about how organizations are building a modern approach to understanding and taking action on their patient experience data.

Bring your experiences, questions, and best practices to this roundtable. You’ll be joined by other healthcare leaders for a conversation on building a modern patient experience program.


5:30pm ET – Welcome remarks and wine tasting experience
We will kick off our virtual event with a brief overview of some of the most famous California wines while enjoying our selected tastings.

5:55pm ET – Patient experience discussion and Q&A
We will dive into an interactive discussion with Susan Haufe to talk about how the healthcare industry can develop innovative patient experience programs.

Please RSVP by Monday, September 20 to ensure the wine is delivered to your preferred address in time.

(Qualtrics XM Institute 2021 Global Consumer Trends Report)

Event is full. If you're interested in attending, please follow up with your Qualtrics account team.


Picture of Susan Haufe

Susan Haufe

Chief Healthcare Advisor

Susan has over 20 years of experience building customer-centric cultures. Before Qualtrics, she served as the Chief Experience Officer for Yale New Haven Health and the Administrative Director for Patient Relations and Service at Virginia Mason Medical Center. She holds a Bachelor of Science in Social Work from Texas Christian University, Master’s in Health Administration from the University of Washington and serves on The Beryl Institute Solutions Advisory Board.

More than 16,000 brands and 99 of the top 100 business schools use Qualtrics