Skip to main content


Covid-19: How we came out on top using Clarabridge

COVID-19 challenged businesses to adapt fast to sudden changes in customer needs, pushing digital customer service initiatives into overdrive. Customers rushed online to get in contact with businesses that had to handle an exploding volume of new customer feedback.

See how thrived in the fast-changing atmosphere of COVID-19 with industry-leading customer service platform Clarabridge Engage.

Join’s Lukáš Maršálek and Dan Slater as they discuss:

  • How utilized tags and smart tags in Engage to identify top drivers of customer concerns
  • How Clarabridge’s advanced text analytics enabled to measure the impact of COVID-19 on their social profiles
  • How flows in Engage generated large time savings that enabled to help their customers more quickly and effectively

Watch Now

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2

More than 16,000 brands and 99 of the top 100 business schools use Qualtrics