XM Discover on tour:
April 28 / 3 PM PT
There’s a smarter way to listen to your customer feedback and we’re excited to bring that knowledge to you with our XM Discover on Tour series. Join us in San Francisco as we share how omnichannel listening, conversational analytics, and the industry’s leading Natural Language Understanding (NLU) engine allow you to better understand the true experience of your customers.
This complimentary event will allow you to hear success stories from companies like Adobe, network with your peers, and engage with industry thought leaders.
Our speakers will be sharing insights you can use to evaluate your own XM programs as you continue to analyze the wants and needs of your customers and optimize their journey.
When: Thursday, April 28th
Where: The Clancy Hotel | 299 2nd Street, San Francisco, CA 94105
3:00 – 3:30 PM PT – Tapping into the power of customer journeys, Bruce Temkin
3:30 – 4:00 PM PT – Taking your XM program to the next level, Fabrice Martin
4:00 – 4:30 PM PT – Adobe customer presentation
4:30 – 5:00 PM PT – eBay customer presentation
5:00 – 6:30 PM PT – Cocktail reception + fireside chat with Reshma Saujani
Thank you for your interest. This event has already taken place.
Founder, Girls Who Code and Marshall Plan for Moms
Reshma Saujani is a leading activist and the founder of Girls Who Code and the Marshall Plan for Moms. She has spent more than a decade building movements to fight for women and girls’ economic empowerment, working to close the gender gap in the tech sector, and most recently advocating for policies to support moms impacted by the pandemic. Reshma is also an international bestselling author and influential TED talk speaker.
Head of XM Institute, Qualtrics
Bruce Temkin is an experience management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He leads the Qualtrics XM Institute, which provides thought leadership and training to help organizations around the world master XM while at the same time igniting a global community of XM professionals to radically improve the human experience.
Chief Product Officer, XM Discover and Customer Care, Qualtrics
Fabrice Martin is the Chief Product Officer at Qualtrics. He brings 20 years of experience in entrepreneurship, product management, marketing, and enterprise software sales—with specific domain expertise in SaaS/PaaS, data visualization/discovery, business intelligence, and analytics for marketing and contact center operations. He has previously held positions at MicroStrategy, MSIGHTS, and Witness Systems.