LIVE VIRTUAL EVENT
Experience management at UNUM
November 3 / 1 pm ET
We are excited to virtually host you at the Qualtrics Experience Day on November 3rd. We will explore how UNUM can use experience management (XM) to design and improve the experiences you deliver to both customers and employees.
Hosted by thought leaders from the XM Institute and Qualtrics, this event will feature the latest industry trends, what they mean for UNUM, and the actions you can take to improve your experiences.
AGENDA
1:00 PM Modernizing XM at UNUM with Moira Dorsey2:00 PM Breakout sessions
- Running a holistic employee experience program with Marcus Wolf
- Beyond traditional customer experience with Benjamin Allen
3:00 PM Event wrap-up
Featuring
Moira Dorsey
Principal XM Catalyst XM Institute
Moira Dorsey is an experience management researcher, advisor, and speaker. Prior to joining the Qualtrics XM Institute, Moira was a VP at Forrester Research where she built a track record of delivering business results with a pragmatic, customer-centric approach. As head of Forrester’s customer experience research and advisory practice, she developed high-performance teams and led the CX product portfolio to double-digit growth.
Marcus Wolf
Employee Experience XM Scientist
Qualtrics
Marcus is a Principal Consultant - Employee Experience, helping clients build people-focused listening programs to impact their employee experiences through evidence-based insights. Marcus has worked for Korn Ferry/Hay Group and PwC’s People Analytics practice before joining Qualtrics and has 10 years of experience in the HR and consulting space. Marcus earned his MA in Industrial/Organizational Psychology from NYU.
Benjamin Allen
Customer Experience XM Scientist Qualtrics
Ben is a diverse XM Scientist with several years experience across high tech, financial, and insurance industries. He has led enterprise-wide CX programs, influenced global strategies, and designed initiatives that enable prediction vs reaction. Ben brings the ability to synthesize information in a compelling yet understandable manner that creates organizational buy-in. He has seen the competitive advantage that a well-executed customer experience program can deliver and works to promote customer driven cultures.