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How to adapt your contact center for the new realities of remote work

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The shift to remote work has forced the contact center to undergo a profound, rapid transformation. Companies are adopting digital strategies to survive and thrive in the new world of remote work, and the contact center is no exception.

In short: remote work is going nowhere. Contact centers need to prepare for sustained digital engagement from their customers as they increasingly look to digital channels in addition to traditional calls. Clarabridge CX Analytics and Microsoft Dynamics 365 Customer Voice offer a joint solution that enables contact centers to exploit traditional and new channels for customer engagement.

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This joint white paper details how the Clarabridge and
Microsoft integration:

  • Delivers the digital efficiency customers expect
  • Enables empathetic experiences that drive customer loyalty
  • Realizes massive time and revenue savings with Intelligent Scoring
  • Evaluates compliance across multiple touchpoints

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