Your Customer Experience success kit

2020 is one for the history books — a global pandemic, an international movement for social justice, and an economic slump on a once-in-a-lifetime scale.

In this success kit, we’ve pulled together some of the key learnings for CX leaders from top-rated WorkDifferent sessions.

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The CX Success Kit includes:

  • A four-stage framework for re-orienting and normalizing
  • Practical guidance from leaders at Hugo Boss, Stanford Health Care, UK Post Office, and the Biltmore
  • Suggested actions to help create a path to a new, better normal

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