Carolyn Galvin

Author Bio

Carolyn Galvin is Senior Manager of Market, Customer & Competitive Intelligence at Nuance Communications, where she leads a team focused on customer delight and competitive displacement.

Articles written by Carolyn Galvin

Finding your voice: Why communication in times of transformation matters now more than ever

In these unprecedented times, and as coronavirus prompts epic social and economic transformation, communication is more critical than ever. Not only what we communicate, but how we communicate can mak...

6 min read

Featured posts

Study: COVID-19 offers us the chance to improve employee experience and create the ‘new better.’ Here’s how.

Employees across all industries are facing experience gaps at work. And during the pandemic, issues ...

By Liesl Nielsen

Everyone needs to “work different”: How to reopen, rethink, and reinvent using experience management

While there’s no sure blueprint for this COVID-19 environment, one thing is certain: everyone need...

By Bruce Temkin

Not in the same boat: Career progression in the pandemic

New study from Qualtrics and theBoardlist finds working during the pandemic disproportionately affec...

By Ben Rogers

How Peloton pivoted the business in 36 hours

A story of reinvention in a crisis. Peloton had to react and adapt to preserve the member experience...

By Harry Gough