Carolyn Galvin

Author Bio

Carolyn Galvin is Senior Manager of Market, Customer & Competitive Intelligence at Nuance Communications, where she leads a team focused on customer delight and competitive displacement.

Articles written by Carolyn Galvin

Finding your voice: Why communication in times of transformation matters now more than ever

In these unprecedented times, and as coronavirus prompts epic social and economic transformation, communication is more critical than ever. Not only what we communicate, but how we communicate can mak...

6min read

Featured Posts

Podcast: Realizing customer research opportunities in the digital era

Erica Todd is a Customer Insights and Research Manager at CommSec. Prior to her current role, she wo...

By Clay Warren

2020 XMI customer ratings benchmark data is live

Do you want to find out how your industry ranks for customer experience (CX)? Are you interested in ...

By Adam Lang

Being bold to be relevant

Jim Stengel, Author and former CMO of P&G, was joined by Andrea Zahumensky, CMO of KFC US, to di...

By Harry Gough

How ready are Americans to trust a COVID-19 vaccine?

After months of quarantine and a barrage of changing information, much of the American public has be...

By Liesl Nielsen