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Generating a HAR File

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About Generating a HAR file

Sometimes, the Qualtrics SSO Support Team may request a HAR file to troubleshoot why an issue is occurring on your browser or network. A HAR file is a log of the network requests occurring in your browser. It’s important to generate the HAR file while the issue you’re experiencing is happening. Depending on the browser you use, the way you’ll download your HAR file is different. Below we walk you through how to generate a HAR file for different browsers.

Attention: If you generate your HAR file while logging into Qualtrics (i.e. while typing in your password on a login screen), the HAR file will contain your Qualtrics password. Please open your file in a text editor, search for “password,” and delete the password from the file before sending it to Support.
Attention: It’s important to generate the HAR file while reproducing the error. Before generating the file, read over the steps for your browser so you know when you need to reproduce the error.
Attention: While we show screenshots for generating a HAR file on a Mac, the steps for Windows are extremely similar. If you are using Windows, you can click the “F12” key on your keyboard to open up the Developer Tools in your browser.

Generating a HAR file in Chrome

  1. Open Google Chrome and go to the page where the issue occurs.
  2. In the Chrome menu bar, go to View → Developer → Developer Tools.
    image of the developer tools menu in Chrome
  3. In the panel that opens, go to the Network tab.
    image of the Network tab in Chrome
  4. In the top left hand corner of the panel, there will be a round record button. Make sure it is red. If the button is grey, click it once to turn it red.
    image of the red record button in Chrome
  5. Check the Preserve log box.
    image of the Preserve Log option in Chrome
  6. Click the clear button to clear out any existing logs.
    Image of the clear button in the network tab of Chrome
  7. Reproduce the issue to record the network logs.
  8. Once you’ve reproduced the issue, right click anywhere in the network logs and select Save all as HAR with content. Save this file to your computer.
    Image of the Save all as HAR with content option in Chrome

Generating a HAR file in Safari

  1. Open Safari and go to the page where the issue occurs.
  2. Ensure the Develop menu is enabled for Safari. To do this, go to Preferences → Advanced → Show Develop menu in menu bar.
    Image of the Show Develop menu in menu bar option in the Preferences menu in Safari
  3. Click Develop in the menu and select Show Web Inspector.
    image of the show web inspector option in Safari
  4. Click the Network tab.
    Network tab open; a little lower, to the right, [reserve log is checked
  5. Select Preserve Log.
  6. Recreate the issue.
  7. Click the Export and save the file to your computer.
    image of a web page on safari with the web inspector open. The Export button in the Network tab is highlighted for downloading the HAR file

Generating a HAR file in Firefox

  1. Open Firefox and go to the page where the issue occurs.
  2. Click the menu icon and then select Web Developer. In the Web Developer menu, select the Network option.
    image of the Web Developer option in Firefox
  3. In the panel that appears, go to the Network tab.
    image of the Network tab in Firefox
  4. Recreate the issue in your browser window. The panel will start recording when you perform actions in your browser.
  5. Right click anywhere in the table of network logs and select Save all as Har. Save this file to your computer.
    image of the Save All As HAR option in Firefox

Generating a HAR file in Microsoft Edge

  1. Open Microsoft Edge and go to the page where the issue occurs.
  2. In the menu bar, go to Tools → Developer → Developer Tools.
    image of the developer tools menu in microsoft edge
  3. In the panel that opens, go to the Network tab.
    image of the network tab in microsoft edge
  4. Reproduce the issue in your browser.
  5. Click the Download button (arrow pointing down) to download the HAR file to your computer.
    image of the download button in microsoft edge

Generating a HAR file in Internet Explorer

  1. Open Internet Explorer and go to the page the issue occurs.
  2. Click the Gear icon and select Developer Tools.
    image of the developer tools in internet explorer
  3. In the panel that opens, select the Network tab.
    image of the network tab in internet explorer
  4. Reproduce the issue in your browser.
  5. When finished, click the Export as HAR button.
    image of the export as HAR button in internet explorer
  6. Give your file a name and select Save.