Skip to main content
  • Customer Experience
    Customer Experience
  • Employee Experience
    Employee Experience
  • Brand Experience
    Brand Experience
  • Product Experience
    Product Experience
  • Core XM
    Core XM
  • Design XM
    Design XM

Hidden Strengths / Improvement Areas Table (360)

What's on This Page:

Was this helpful?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About Hidden Strengths / Improvement Areas (360)

The Hidden Strengths / Improvement Areas table displays, by default, the subject’s five highest positive gaps and the subject’s five lowest negative gaps. Among these, the table can also highlight hidden strengths and areas of improvement (in color).

The table automatically compares data from Self and Others, but can display data from any two different rater groups. For example, you can show the gap between how colleagues rate the subject and how their manager does. The gap column is calculated by subtracting the results of the second rater group from the first rater group.

Table highlighting 3 strengths and weaknesses. 2 strengths have such big, positive gaps that they are bolded and highlighted in green

Qtip: For another visualization that can illuminate the gaps between two groups’ perception of the same subject (e.g., self vs. other), see the Gap Chart (New 360 Reports) support page.
Qtip: The Hidden Strengths / Improvement Areas table is an improvement on the Gap Assessment table in old 360 reports.

Data Source

You must set up scoring categories before you use a hidden strengths / improvement areas table in your report. This table can identify strengths and areas for improvement in two different ways: choosing from all questions in a scoring category, or choosing from overall scoring categories.

Qtip: Hidden Strengths / Improvement Areas tables only show data from one 360 project at a time. If you want to identify strengths and improvement areas across different surveys, you should add a separate table for each survey you want to compare.

Click on a visualization to open the editing pane. First three dropdown fields regarding data sources are highlighted here

  1. Under Data Source, choose the project you want to pull data from. By default, this will be the 360 project you created the report in.
  2. Under Data Source Type, pick one of the following:
    • Questions: Identify strengths and areas of improvement from the individual questions (“items”) in a scoring category.
      High and low scoring items
    • Scoring Categories: Identify strengths and areas of improvement from the list of top-level scoring categories only.
      High and low by entire categories
  3. Under Scoring Category, choose the scoring categories you want to pull highest and lowest scores from. You can pick as many as you want.

Display Logic

Display logic is a means of hiding a chart or table if not enough responses have been collected yet. It works the same way in this visualization as it does in all other 360 visualizations. See the linked page for more details.


By default, the hidden strengths / improvement areas table doesn’t have a filter attached. However, it is pulling data from “All” evaluations of the subject. This is because you can choose what rater groups you are comparing in the table.

This filter setting can be used to filter the table by other demographics or employee metadata (e.g., a specific office or region), and is not a good use for rater group filters. See 360 Basic Filtering for a guide on more general filtering.

Compared Filter Groups

Use the dropdowns to designate what filter groups should be compared in your table. By default, this is self (how the subject evaluated themselves) vs. others (how all others evaluated the subject), but it can be any two filter groups you want.

Highlighting how the groups chosen under this setting are reflected in the chart, e.g., "Self and Others"

Rater Category Display Logic

Rater category display logic allows you to customize the conditions under which a rater group is displayed in reports. For example, you can set logic that allows you to hide or display a rater group under specific conditions.

If you have rater category display logic set up in your report, then you can configure your Hidden Strengths / Improvement Areas table so that other rater groups are substituted in the event that rate category display logic hides them.

Example: Your Hidden Strengths / Improvement Areas table is set up to compare how the subjects rated themselves vs. how their managers rated them. However, you have rater category display logic that hides manager’s ratings if no response is provided. In the event a manager doesn’t respond, you set up your Hidden Strengths / Improvement Areas table to compare the subjects self-assessment vs. all “Others.”

Compared filter group data

  1. Select Enable ordering for rater category display logic.
  2. Underneath the filter group that might be hidden by rater category display logic, click Add following.
  3. Select the filter group you want to substitute.

To remove substitute filter groups, use the minus sign ( ) next to its name. You can add multiple substitutes. The table will check them in the order they are listed.

Decimal Places

Decimal places dropdown

Adjust the number of decimal places displayed in numbers on the table. Pick from 0 to 5.

Threshold to Highlight Gaps

Designate the threshold where a gap becomes significant, and should be highlighted.

Positive gaps above the designated threshold will be highlighted with the color for Hidden strengths.

Negative gaps below the designated threshold will be highlighted with the color for Areas for improvement.

Color settings for fields listed

Example: Look at the screenshot above. Evaluators rated the subject two points higher on the item, “Conveys credibility and expertise when he / she communicates with others,” than the subject rated themselves. Because this gap is higher than the threshold of one, it is highlighted in green to indicate it is a hidden strength.

Number of Positive and Negative Gaps

Determine the number of positive gaps (“hidden strengths”) and negative gaps (“areas for improvement”) that should be included in the table. You can type a value in the field or use the plus ( + ) and minus ( ) signs to adjust the numbers. The number of high and low rows you can have is limited by how many scoring categories or items you have in your survey.

Number of gaps settings

Show Ties

Let’s say your table is set to show the three areas for improvement and three strengths. By default, the table will show only the three highest scores. If the third score displayed is “tied” with another score, this will be excluded to shorten the length of the table.

However, you can show these ties by enabling Show Ties.

Show toes setting in chart editing pane

Qtip: Notice how in the screenshot above, the table is set to display 3 negative gaps, but because Show Ties is enabled, we technically see 7 negative gaps, because there are so many scores tied.

When Show Ties is disabled, the chart will check up to 12th decimal place of each average score to determine which “tied” score is technically higher or lower. The highest or lowest value is then displayed in the chart.

Header and Column Names

Text on chart numbered so you see what settings it corresponds to

You can edit the following header and column names. You can always return to the default names by erasing anything typed into the field. You cannot hide or remove these headers and columns.

  1. Hidden strengths: Header above the hidden strengths / negative gaps.
  2. Areas for improvement: Header above the areas for improvement / positive gaps.
  3. Rank: Shows above the column ranking scores against each other.
  4. Scoring Category: Shows above the column showing the scoring category name.
  5. Item: Included only if you’re displaying specific items, or questions, within a scoring category.
  6. Self: Will vary based on the filter groups you set.
  7. Others: Will vary based on the filter groups you set.
  8. Gap: The difference between the two filter groups’ (e.g., self and others) scores.

The footer contains the following text, which explains how the table works so subjects can better understand their reports. Select or deselect the Footer checkbox to either hide or display this footer.

The first column of scores indicates how you scored yourself. The second column indicates the average score of others. The third column indicates the difference between how you scored and how others scored you.

Qtip: You can add your own custom text using a text area.


Switch to the Styles tab to adjust the margins around the edge of your chart. Switch to Advanced to adjust margins on each side independently of each other.

Styles tab of a chart has a margin dropdown